Doniyor Abdigaffarov
BROOKLYN,NY
Summary
Experienced in customer service and office support with a background in front desk operations at G&L Medical, sales assistance at Dostons Auto dealership, and delivery services at Italia. Skilled in communication, multitasking, and providing excellent customer service in diverse environments. Bilingual in Uzbek and English, with basic proficiency in Russian and Spanish, allowing for effective interaction with a wide range of clients.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Italia
Brooklyn, NY
06.2019 - Current
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Utilized GPS and maps for efficient route planning.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Used Car Dealer
Doston's auto
Brooklyn, NY
02.2023 - 08.2023
- Greeted customers and answered questions about used cars.
- Assisted sales staff in closing deals with customers.
- Negotiated prices with customers and assisted in settling financing options.
- Organized paperwork associated with the purchase of used cars, such as titles and registration documents.
- Attended trade shows to promote the dealership's used car inventory.
- Collected payments from customers in cash or through credit cards.
- Prepared detailed invoices for all sold vehicles.
- Answered store and merchandise questions and led customers to wanted items.
- Cleaned shelves, counters and tables to maintain organized store.
- Performed vehicle inspections to assess condition of vehicles for sale.
- Created marketing materials to advertise used car inventory.
Front Desk Receptionist
G&L medical office
Brooklyn, NY
01.2020 - 01.2023
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Updated customer information in databases regularly to ensure accuracy of records.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Explained policies and procedures to visitors.
- Maintained a clean and organized reception area to uphold company image.
Education
High School Diploma -
Midwood High School
Brooklyn, NY06-2023
College of Staten Island of The City University of New York
Staten Island, NYSkills
- Payment Collection
- Vehicle Maintenance
- Product Promotion
- DOT Compliance
- Load Balancing
- Equipment Operation
- Time Management
- [Uzbek,English,some Russian and some Spanish] Languages
- Responsible driver
- Customer Service
- Positive Attitude
- Problem-Solving
- Valid Driver's License
- Safe Driving Record
Accomplishments
- Employee of the Month, G&L Medical – March 2020
- Employee of the Year, G&L Medical – 2021
- Employee of the Month, Doston’s Auto – August 2023
Timeline
Used Car Dealer
Doston's auto
02.2023 - 08.2023
Front Desk Receptionist
G&L medical office
01.2020 - 01.2023
Delivery Driver
Italia
06.2019 - Current
High School Diploma -
Midwood High School
College of Staten Island of The City University of New York
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