Donn Kirkland
Saint Johns
Summary
Dynamic Parts Manager with a proven track record working with multiple manufacturers, excelling in inventory management and customer service. Enhanced operational efficiency through strategic ordering processes and effective team training. Skilled in supply chain coordination and inventory auditing, driving customer satisfaction and optimizing stock levels to minimize excess.
Overview
33
33
years of professional experience
Work History
Parts Manager
Garber Automall
Green Cove Springs, FL
03.2018 - Current
- Oversaw parts inventory management to ensure optimal stock levels and minimize excess.
- Implemented efficient ordering processes to streamline supply chain operations.
- Trained and mentored staff on best practices for parts identification and customer service.
- Coordinated with vendors to negotiate pricing and improve delivery timelines.
- Analyzed sales trends to forecast demand and adjust inventory accordingly.
- Collaborated with service department to enhance communication and resolve order discrepancies.
- Led initiatives to improve parts retrieval efficiency, reducing customer wait times.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
Parts Advisor
Germain Lincoln of Naples
Naples, FL
05.2016 - 06.2017
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
- Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
Parts Manger
Infiniti & Volvo of Bonita Springs
Bonita Springs, FL
06.2013 - 04.2016
- Utilized two different DMS systems: Reynolds & Reynolds (Volvo) and AS400 (Infiniti)
- Managed two inventories within a single warehouse
- Managed two Service Departments with a single technician parts counter
Parts Driver, Warehouse, Counter, Manager
Gordon Chevrolet
Orange Park, FL
04.1993 - 05.2013
- Facilitated efficient logistics by transporting parts to support repair operations.
- Executed daily tasks related to parts organization and retrieval, maintaining optimal stock levels in warehouse.
- Provided expert assistance in parts selection and order fulfillment to enhance customer service.
- Coordinated team activities and streamlined workflows to optimize parts management efficiency over five years.
- Oversaw parts management operations for nine years, ensuring efficient inventory control and supply chain processes.
- Managed data entry and reporting functions within UCS and CDK dealer management systems to support dealership operations.
Education
Bachelor of Science - Logistics And Supply Chain Management
University of North Florida
Jacksonville, Florida, FLSkills
- Invoice processing
- Customer service
- Inventory management
- Ordering parts
- Improving customer satisfaction
- Stock management
- Inventory auditing
- Returns processing
- Forklift operation
- Inventory restocking
- Purchasing strategies
- Warehouse operations
- Customer relations
- Supply chain coordination
- Obsolescence control
- Profit and loss tracking
Timeline
Parts Manager
Garber Automall
03.2018 - Current
Parts Advisor
Germain Lincoln of Naples
05.2016 - 06.2017
Parts Manger
Infiniti & Volvo of Bonita Springs
06.2013 - 04.2016
Parts Driver, Warehouse, Counter, Manager
Gordon Chevrolet
04.1993 - 05.2013
Bachelor of Science - Logistics And Supply Chain Management
University of North Florida