Donna Letteney
Scottsdale,AZ
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Will bring patience, clean appearance, professionalism, leadership skills, teamwork, and good communication skills.
Overview
21
21
years of professional experience
Work History
Server
Grapevine
Scottsdale, AZ
08.2023 - Current
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Served food and beverages promptly with focused attention to customer needs.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Increased sales significantly by upselling higher-end products to customers.
Lead Server
Good Eats Cafe
Pewaukee, WI
09.2020 - 05.2023
- Promoted positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Answered customers' questions, recommended items, and recorded order information.
- Assisted management in updating menu offerings, contributing to increase in overall sales revenue.
Deli and Bakery Clerk
Piggly Wiggly Grocery Store
Watertown, WI
05.2007 - 01.2008
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Cashier
Piggly Wiggly
Oconomowoc, WI
10.2002 - 03.2006
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
Education
High School Diploma -
Hartford Union High School
Hartford, WISkills
- Customer Satisfaction
- Leadership Skills
- Problem Solving
- Multi-tasking
- Communication
- Effective Customer Upselling
- Food and Beverage
Accomplishments
- Supervised team of 12 staff members.
- Collaborated with manager in the development of restaurant sidework.
Awards
Awarded the National Defense Service Medal for serving in the US Army on active duty during the Global War on Terrorism.
Timeline
Server
Grapevine
08.2023 - Current
Lead Server
Good Eats Cafe
09.2020 - 05.2023
Deli and Bakery Clerk
Piggly Wiggly Grocery Store
05.2007 - 01.2008
Cashier
Piggly Wiggly
10.2002 - 03.2006
High School Diploma -
Hartford Union High School