Donna Adkins
Chester,VA
Summary
Proven track record in document verification and customer service excellence at Pearson Chrysler Jeep Dodge. Streamlined title processing and enhanced client satisfaction through meticulous attention to detail and effective problem-solving. Demonstrated reliability and teamwork, leading to a significant decrease in transaction errors.
Overview
5
5
years of professional experience
Work History
Tag and Title Clerk
Pearson Chrysler Jeep Dodge
Richmond Va
03.2019 - 08.2024
- Communicated with customers to resolve common title issues.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
- Contacted State Motor Vehicle Department to determine status of pending titles.
- Calculated and remitted state sales tax, service, and other charges.
- Organized and prepared tax and title documents to transfer ownership of property.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Assisted customers with completing necessary paperwork, resulting in increased satisfaction rates.
- Improved customer service by providing knowledgeable guidance on tag and title requirements and procedures.
- Managed high volumes of transactions while maintaining attention to detail and accuracy, leading to a decrease in errors.
- Coordinated effectively with local Department of Motor Vehicles representatives for smooth processing of all required documentation.
- Reduced wait times for customers by consistently prioritizing tasks and staying organized.
Receptionist
Pearson Chrysler
Richmond Va
03.2019 - 12.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
Associates - Office Management
Southwest Community College
Tazewell, VA05.1989
Skills
- Title processing
- Filing systems
- Document Verification
- Deadline Management
- Accuracy and Precision
- License Issuance
- Vehicle Registration
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Data Entry
- Public Service
- Document Preparation
- File Management
- Bank Deposits
Timeline
Tag and Title Clerk
Pearson Chrysler Jeep Dodge
03.2019 - 08.2024
Receptionist
Pearson Chrysler
03.2019 - 12.2019
Associates - Office Management
Southwest Community College