Donna Akers
Global Telecom
Weston,WV
7
years of professional experience
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Licensed Insurance Agent
4 Years 6 Months- Reviewed client documentation to verify eligibility, disclosures, and policy accuracy before submission. I was licensed in 16 states.
- Advised customers on insurance coverage options, aligning policies with individual needs and eligibility requirements.
- Explained policy terms, exclusions, and premium details to support informed customer decisions.
Telemarketer
2 Years 1 Month- Managed high-volume call queues with consistent attention to lead qualification and customer engagement.
- Conducted outbound calls using scripts to qualify leads and identify interested prospects.
- Managed CRM records with accurate call notes, disposition codes, and follow-up tasks.
Education
High School Diploma
Skills
Client relationship management
Customer service
Customer complaint resolution
Client support
Goal oriented approach
Critical thinking
Client service
Additional Experience
As a full-time parent and homeschool educator, I manage daily schedules, educational activities, and multiple responsibilities. I organized educational materials and maintained consistent routines. During this time, I developed strong patience, communication, planning, and problem-solving skills. I am used to working independently, and I adapt to changing needs and priorities.
Timeline
Licensed Insurance Agent
Global Telecom
10.2001 - 04.2006Read More
Telemarketer
Telespectrum
09.1999 - 10.2001Read More
Oak Hill High School
High School Diploma
Read More