Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Donna Aucoin

Independence,MO

Summary

Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.

Overview

25
25
years of professional experience

Work History

Secretary

Boss Lawn Care
Liberty, MO
02.2019 - Current
  • Managed scheduling and appointments for team members and clients.
  • Maintained organized filing systems for customer records and service documents.
  • Coordinated communication between clients and lawn care technicians.
  • Supported team training by providing resources and documentation to new staff.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Processed invoices for payment; tracked payments received from vendors and clients.

Unit Secretary

St. Mary's Hospital
Blue Springs, Missouri
04.2016 - 05.2018
  • Managed patient records and ensured timely updates in electronic health systems.
  • Coordinated communication between medical staff and patients for efficient service delivery.
  • Handled incoming calls and directed inquiries to appropriate departments promptly.
  • Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
  • Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
  • Collected discharge summaries from nurses or physicians before release of patients from the facility.
  • Retrieved physicians' paperwork, including lab test requests.
  • Utilized hospital information systems for data entry and retrieval.
  • Compiled and filed medical reports, charts, and correspondence.

Bereavement Counselor

Cross Roads Pallative Care
Independence, Missouri
03.2014 - 04.2016
  • Provided emotional support to families facing end-of-life challenges.
  • Conducted assessments to identify the specific needs of grieving individuals.
  • Provided crisis intervention services during times of unexpected death or trauma.
  • Provided follow-up care, including referral to long-term mental health services and support groups.
  • Guided clients in developing skills or strategies for dealing with problems.

Shift Supervisor

USA 800
Raytown, Missouri
01.2001 - 07.2003
  • Supervised staff during shifts to ensure operational efficiency.
  • Trained new employees on procedures and company policies.
  • Coordinated communication between departments to resolve issues quickly.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Resolved customer complaints and reported issues to senior management.

Education

Associate of Applied Science - Health Information Management

Penn Valley Health Sciences Institute
Kansas City, MO
05-2016

Skills

  • Scheduling management
  • Data entry accuracy
  • Filing organization
  • HIPAA compliance
  • Customer communication
  • Time management

References

References available upon request.

Timeline

Secretary

Boss Lawn Care
02.2019 - Current

Unit Secretary

St. Mary's Hospital
04.2016 - 05.2018

Bereavement Counselor

Cross Roads Pallative Care
03.2014 - 04.2016

Shift Supervisor

USA 800
01.2001 - 07.2003

Associate of Applied Science - Health Information Management

Penn Valley Health Sciences Institute

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