Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.
Overview
12
12
years of professional experience
Work History
Dispatcher /Operations Associate
Capacity, Inc / Service First Logistics
04.2015 - Current
Maintained and prioritized to-do-list and followed up to complete tasks on-time.
Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
Collaborated with other departments to establish smooth implementation of operational processes and procedures.
Followed shipping and receiving procedures for goods and materials.
Communicated with internal personnel to provide status updates for both shipping and receiving dates.
Implemented control measures to reduce costs and align with budget.
Dispatcher /Operations Manager
United Furniture Industries
01.2012 - 11.2014
Supervised operations staff and kept employees compliant with company policies and procedures.
Developed systems and procedures to improve operational quality and team efficiency.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Identified and resolved unauthorized, unsafe, or ineffective practices.
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