Donna Scudder

• Guided patients and families through the home health process to ensure full comprehension before leaving facility.
• Verify acceptance of insurance, communicate with clinical manager for review and scheduling for acceptance
• Ensure 100% accurate patient demographic information by maintaining comprehensive patient records and promptly addressing patient inquiries and concerns for higher patient satisfaction.
• Supported clinical mangers in assessing patient needs, facilitating the timely approval of essential home care services and treatments to ensure optimal patient outcomes.
• Managed patient referrals, represented the agency at health fairs and community events.
• Assist with the collection of all outstanding physician orders.
• Answered all resident inquiries campus wide during the Social Workers absence.

Managed and cultivated relations in the community such as assisted living facilities, rehab facilities and hospitals

• Oversee daily operations of retail store
• Responsible for inventory control as well as opening and closing procedures.
• Increased sales revenue by 75%
• Designed and implemented marketing materials
• Assisted with floor sales including wheelchair fitting, hospital beds etc
• Work closely with clients and families to identify medical equipment needs within the home

• Developed client base through fostering my network, analyzing the market, direct mail, social media maintaining communication and servicing different levels of need
• Experienced with both buyer and seller transactions

• Built strong relationships with industry professionals and influencers.
• Planned, created, and delivered sales presentations to community health care professionals
• Delivered exceptional account services to strengthen customer loyalty within highly competitive market
• Maintained detailed administrative and procedural processes to ensure state compliance
• Worked closely with clients and families to identify home care needs
• Directed trade show participation, maximizing exposure for company products and services.

• Established all new accounts by cultivating positive relationships with key business executives
• Attend key conferences to build and support account relationships
• Prospected and conducted face to face sales calls with business executives and directors throughout assigned territory
• Designed and created marketing collateral for sales meetings, conferences, and trade shows
• Public speaking at various corporate and fiduciary events
• Weekly meetings with clinical staff to develop new strategies to improve client satisfaction