Summary
Overview
Work History
Education
Skills
Accomplishments
Keywords
Timeline
Generic

DONNA BERT

North Augusta,SC

Summary

Customer Service Representative - Client Relations - Data Entry

Results-driven Customer Services Representative with proven ability to establish rapport with clients. Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success.

Overview

45
45
years of professional experience

Work History

Desk Operations Specialists

Medical of Georgia
Augusta, GA
11.1998 - Current

Provide customer service with emphasis on answering the phones and directing callers to the appropriate person ,registering patients for radiology appointment and procedures done in our department and entering demographical information,Verfiy and accurately enter insurance information in the Health Care System,Monitor daily output.

Patient Care Aide

Medical College of Georgia
Augusta, Ga
07.1994 - 11.1998

Provide Patient care services with emphasis on patient safety ,confirm appointments and accompany patients to thier destinations.

Sales Associate

Belk of North Augusta
North Augusta, SC
04.1991 - 09.1997

Greeted customers entering the store to ascertain what each customer wanted or needed.Described product to customers and accurately explained details and care of merchandise.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Cashier,stocking merchandise and telephone communcation.

Data Entry Clerk and Order Picker

Revco Districtbution Center
North Augusta, SC
08.1981 - 08.1991

Entered inventory data and recorded received orders in the computer,Picker orders, packed orders and stocked merchandise,Made sure odrers were appropriately and efficiently sent to the correct client.

Education

Associate's degree - Health Information Technology

Devry University
2015

BA - Healthcare Admin

University of Phoenix
2012

Certificiate - Customer Services Specialists

Augusta Technical College
1998

High School Diploma - High School

North Augusta High
1980

Skills

  • Telephone inquiries
  • Customer service
  • Credit card processing

  • Fast learner
  • Problem solver
  • Excellent communication skills
  • Courteous demeanor

Accomplishments

Customer Assistance

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Keywords

Customer service, customer retention, sales, MS Excel, MS Word, cash handling, data entry.

Timeline

Desk Operations Specialists

Medical of Georgia
11.1998 - Current

Patient Care Aide

Medical College of Georgia
07.1994 - 11.1998

Sales Associate

Belk of North Augusta
04.1991 - 09.1997

Data Entry Clerk and Order Picker

Revco Districtbution Center
08.1981 - 08.1991

High School Diploma - High School

North Augusta High

Certificiate - Customer Services Specialists

Augusta Technical College

BA - Healthcare Admin

University of Phoenix

Associate's degree - Health Information Technology

Devry University

DONNA BERT