Donna Boire
Citizens Bank
Lakeland,FL
45
years of professional experience
Dynamic office manager with a proven track record at Bank of America, excelling in operations management and staff training. Expert in enhancing customer service and performance monitoring, driving initiatives that led to improved portfolio performance. Adept at fostering team collaboration and implementing effective training programs to ensure compliance and operational excellence.
Work History
Assistant Office Manager
3 Years 1 Month- Coordinated daily office operations, ensuring accurate scheduling, correspondence, and records management.
- Supported branch staff with administrative tasks, including filing, data entry, and document preparation.
- Monitored office supplies and reordered materials to maintain uninterrupted workflow.
- Resolved customer and internal inquiries with professionalism and timely follow-up.
- Reviewed documents for accuracy, correcting errors before submission or distribution.
VP and Office Manager
40 Years 10 Months- Led cross-functional initiatives to improve portfolio performance and align priorities with business objectives.
- Evaluated financial data to support strategic decisions, forecasting, and resource allocation.
- Directed risk management efforts to strengthen controls and support regulatory compliance requirements.
- Partnered with senior stakeholders to resolve complex issues and maintain service consistency.
- Coached team members on policy adherence, client service standards, and escalation handling.
- Monitored performance trends to identify opportunities for improvement and sustainable growth.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Trained staff on office systems, procedures, and communication standards to ensure smooth workflow.
Education
High School Diploma
Skills
Customer service
Office administration
Staff training
Account reconciliation
Training and coaching
Operations management
Performance monitoring
Timeline
Assistant Office Manager
Citizens Bank
04.2020 - 05.2023Read More
VP and Office Manager
Bank of America
06.1978 - 04.2019Read More
MCARTHUR HS
High School Diploma
Read More