Donna Bryant
Rosedale,NY
Summary
Mental Health Case Manager Supervisor with 8+ years of experience leading case management teams supporting individuals with serious mental illness. Skilled in staff supervision, crisis intervention, care coordination, and regulatory compliance. Proven ability to improve client outcomes through effective team leadership, program oversight, and collaboration with behavioral health providers and community resources.
Overview
5
5
years of professional experience
Work History
Case Manager Supervisor
Catholic Charities
Queens, NY
03.2024 - Current
- Conduct comprehensive client assessments to develop individualized case plans and connect clients with appropriate community resources.
- Provide crisis intervention and risk assessments to support client safety and stabilize urgent situations.
- Advocate for clients by assisting with housing, healthcare, financial assistance, and social service programs.
- Maintain accurate case documentation and reporting in compliance with HIPAA and regulatory standards.
- Monitor client progress and conduct regular case reviews to evaluate outcomes and adjust service plans.
- Facilitate community outreach and resource referrals, increasing client engagement with available support services.
- Support clients through counseling, active listening, and problem-solving strategies to promote independence and stability.
- Track case management data and prepare reports to support program evaluation and quality improvement.
- Strengthen relationships with clients and community partners to enhance access to essential resources and services.
Case Manager
Community Housing Innovations
Brooklyn, NY
01.2021 - 03.2024
- Accomplishes clients’ care by assessing treatment needs; developing, monitoring, and evaluating treatment plans and progress; facilitating interdisciplinary approaches; monitoring staff performance.
- Admits new clients by reviewing records and applications; conducting orientations.
- Determines clients’ requirements by completing intake interviews; determining need for therapeutic medical, psycho-social, and psychiatric evaluations; reviewing therapist evaluations, treatment objectives, and plans.
- Establishes treatment programs by setting schedules and routines; coordinating services being provided; arranging resources, including transportation and escort.
Shift Supervisor - Stewart Hotel
Arrow security
Queens, NY
08.2022 - 05.2023
- Accomplishes clients’ care by assessing treatment needs; developing, monitoring, and evaluating treatment plans and progress; facilitating interdisciplinary approaches; monitoring staff performance.
- Admits new clients by reviewing records and applications; conducting orientations.
- Determines clients’ requirements by completing intake interviews; determining need for therapeutic medical, psycho-social, and psychiatric evaluations; reviewing therapist evaluations, treatment objectives, and plans.
- Establishes treatment programs by setting schedules and routines; coordinating services being provided; arranging resources, including transportation and escort.
Education
Bachelors Degree - Psychology
Medgar Evers college
New York, NY06.2022
Skills
- Facilitated team development and performance through effective leadership and strategic planning
- Performed home visits to gather insights and strengthen relationships with clients
- Executed effective writing techniques to produce high-quality content tailored to target audiences
- Implemented productivity software solutions to optimize project tracking and resource allocation
- Achieved improved client satisfaction through effective resource allocation and support services Enhanced community awareness of social programs, resulting in increased participation Streamlined case management processes, leading to more efficient service delivery
- Developed and implemented strategies for effective client advocacy, promoting client interests and satisfaction
Timeline
Case Manager Supervisor
Catholic Charities
03.2024 - Current
Shift Supervisor - Stewart Hotel
Arrow security
08.2022 - 05.2023
Case Manager
Community Housing Innovations
01.2021 - 03.2024
Bachelors Degree - Psychology
Medgar Evers college