Donna Bush
Rochester,IN
Summary
Seasoned Customer Service Scheduler with a knack for managing complex scheduling tasks, ensuring optimal customer satisfaction. Skilled at coordinating multiple schedules, maintaining clear communication lines and troubleshooting unforeseen changes or issues with composure. Brings valuable experience in enhancing operational efficiency through strategic scheduling processes. Demonstrated impact in previous roles by streamlining procedures, improving customer relationships and fostering teamwork.
Overview
25
25
years of professional experience
Work History
Shipping Clerk
Flexaust
Warsaw, IN
03.2024 - Current
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Customer Service-Scheduler
Rochester Metal Products
Rochester, IN
06.2021 - 10.2024
- Developed and maintained a customer service scheduling system to ensure timely delivery of services.
- Created and implemented strategies for improving customer service scheduling processes.
- Tracked customer service requests and responded to inquiries in a timely manner.
- Coordinated with other departments to ensure that customers received the best possible service experience.
- Assisted customers in resolving their issues by providing helpful solutions and advice.
- Resolved conflicts between customers and other departments when necessary.
- Established relationships with external vendors responsible for delivering scheduled services.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Scheduled outside work to ensure on time delivery.
Logistics Shipping Coordinator
Rochester Metal Products
Rochester, IN
02.2000 - 06.2021
- Coordinated the shipment of goods to customers in a timely manner.
- Developed and maintained relationships with carriers, vendors and customers.
- Created shipping documents such as bills of lading, invoices, packing slips and customs forms.
- Assisted with resolving issues related to transportation, delivery delays or damaged goods.
- Maintained accurate records of shipments including tracking numbers, weights, dimensions and other details.
- Researched freight rates from various carriers to ensure cost-effective solutions for clients.
- Established procedures for handling emergency shipments outside normal business hours.
- Provided customer service support by responding promptly to inquiries regarding order status or shipment information.
- Collaborated with internal departments to ensure timely pick up and delivery of orders.
- Tracked shipment progress using online systems or calling carriers directly when needed.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Investigated inventory discrepancies to maintain recordkeeping validity.
- Collaborated with warehouse staff to ensure proper packaging and labeling of shipments.
- Developed and maintained relationships with shipping vendors and partners.
- Prepared and processed shipping documents, including bills of lading and invoices.
Education
Medical Billing And Coding Certificate - Medical Technology
Purdue University Global
West Lafayette, INBachelor of Science - Accounting
Saint Mary-of-the-Woods College
Terre Haute, INAssociate of Science - Accounting
Ancilla College
Donaldson, INSkills
- Follow-up skills
- Workload management
- Meeting Coordination
- Calendar management
- Strong organization
- Customer service
- Order Processing
- Problem-solving abilities
- Attention to detail
- Professional phone voice, reliability
- Shipping and receiving understanding Data Entry
- Time management
- Schedule mastery
- Administrative and office support multitasking
Timeline
Shipping Clerk
Flexaust
03.2024 - Current
Customer Service-Scheduler
Rochester Metal Products
06.2021 - 10.2024
Logistics Shipping Coordinator
Rochester Metal Products
02.2000 - 06.2021
Medical Billing And Coding Certificate - Medical Technology
Purdue University Global
Bachelor of Science - Accounting
Saint Mary-of-the-Woods College
Associate of Science - Accounting
Ancilla College