Summary

Overview

Work History

Education

Skills

Timeline

Donna Carlascio

Crown Point

Summary

Dedicated service professional with a diverse background in high-end customer service. Proven ability to supervise, manage, and maintain exceptional standards in fast-paced environments. Valued for a creative approach and a strong commitment to both employer and client satisfaction.

Overview

years of professional experience

Work History

Package Store PM Sales Representative

Nick's Liquors

Merrillville, IN

07.2025 - Current

Manage customer transactions accurately using a Point of Sales (POS) system.
Oversee lottery sales and payout processing.
Maintain inventory levels by stocking shelves and displays and ensuring proper product placement.
Responsible for credit and cash management, including handling daily deposits and securing safe contents.

Shift Lead Supervisor

Luke Family Of Brands

Schererville, IN

09.2021 - 06.2025

Supervised daily operations and staff performance to ensure high levels of efficiency and service.
Performed cashier duties, food service and preparation, along with lottery sales and service.
Ensured facility safety and closing procedures and cleaning duties.
Received and accepted vendor's products and promotions.
Handled high-level security tasks including managing safe deposits, setting the alarms, and locking the facility while securing the premises.

Office Operation Supervisor

Department Of Commerce Census Bureau

Merrillville, IN

01.2019 - 11.2020

Streamlined office operations by managing employee hiring and onboarding via the DAPPS system.
Utilized Microsoft Excel spreadsheets and OneDrive to organize data, track progress and facilitate secure cloud-based collaboration.
Coordinated, set-up, and monitored comprehensive training programs for staff.
Supervised daily employee activities to ensure productivity and accuracy.
Managed administrative functions including payroll approval, data entry and office communications by keeping PII information confident.
Handled high-volume inquires and telecommunications with a focus on professional resolution.

Professional Nail Technician

Panache Salon

Crown Point, IN

10.1995 - 04.2015

Provided premium manicures, pedicures, and artificial nail services within a renowned upscale salon environment.
Upheld industry-leading customer service standards, continuing to the salons reputation for excellence.
Successfully transitioned to an independent business model, maintaining a loyal clientele following for years post-acquisition.
Committed to professional growth through ongoing industry education which also kept professional license current.
Attended symposiums for Redken and motivational seminars.