Donna Carlascio
Crown Point
Summary
Dedicated service professional with a diverse background in high-end customer service. Proven ability to supervise, manage, and maintain exceptional standards in fast-paced environments. Valued for a creative approach and a strong commitment to both employer and client satisfaction.
Overview
31
31
years of professional experience
Work History
Package Store PM Sales Representative
Nick's Liquors
2025.07 - Current
- Manage customer transactions accurately using a Point of Sales (POS) system.
- Oversee lottery sales and payout processing.
- Maintain inventory levels by stocking shelves and displays and ensuring proper product placement.
- Responsible for credit and cash management, including handling daily deposits and securing safe contents.
Shift Lead Supervisor
Luke Family Of Brands
2021.09 - 2025.06
- Supervised daily operations and staff performance to ensure high levels of efficiency and service.
- Performed cashier duties, food service and preparation, along with lottery sales and service.
- Ensured facility safety and closing procedures and cleaning duties.
- Received and accepted vendor's products and promotions.
- Handled high-level security tasks including managing safe deposits, setting the alarms, and locking the facility while securing the premises.
Office Operation Supervisor
Department Of Commerce Census Bureau
2019.01 - 2020.11
- Streamlined office operations by managing employee hiring and onboarding via the DAPPS system.
- Utilized Microsoft Excel spreadsheets and OneDrive to organize data, track progress and facilitate secure cloud-based collaboration.
- Coordinated, set-up, and monitored comprehensive training programs for staff.
- Supervised daily employee activities to ensure productivity and accuracy.
- Managed administrative functions including payroll approval, data entry and office communications by keeping PII information confident.
- Handled high-volume inquires and telecommunications with a focus on professional resolution.
Professional Nail Technician
Panache Salon
1995.10 - 2015.04
- Provided premium manicures, pedicures, and artificial nail services within a renowned upscale salon environment.
- Upheld industry-leading customer service standards, continuing to the salons reputation for excellence.
- Successfully transitioned to an independent business model, maintaining a loyal clientele following for years post-acquisition.
- Committed to professional growth through ongoing industry education which also kept professional license current.
- Attended symposiums for Redken and motivational seminars.
Education
Nails
Creative Hair Styling Academy
Highland, IN1990-04
High School Diploma -
Crown Point High School
Crown Point, IN1989-05
Skills
- Detail-orientated: Highly meticulous with a focus on accuracy
- Leadership: Experience in team supervision and personnel management
- Creative and Artistic: Able to apply aesthetic sensibility to professional projects
- Client Relations: Dedicated to achieving rapport with high levels of satisfaction and building long-term loyality
- Frequently recognized for observance and suggestions for improvement
Timeline
Package Store PM Sales Representative
Nick's Liquors
2025.07 - Current
Shift Lead Supervisor
Luke Family Of Brands
2021.09 - 2025.06
Office Operation Supervisor
Department Of Commerce Census Bureau
2019.01 - 2020.11
Professional Nail Technician
Panache Salon
1995.10 - 2015.04
Nails
Creative Hair Styling Academy
High School Diploma -
Crown Point High School