Donna Carmichael

Check patients in/out of appointments. Verify insurance copays & deductibles. Process incoming physician orders and prescription refill requests. Collect and register all patient payments then balance totals at the end of the day. Answer incoming phone calls and make follow up appointments with the office and local lab.

• Managed AR report daily by auditing accounts for correct payment posting and adjustments per EOB and our contract.
• Submitted monthly statements to patients on outstanding balances.
• Submitted claims to insurance companies daily.
• Contacted Insurance companies to follow up on outstanding claims payments and worked with them to resubmit any billing corrections in timely manner.
• Received all incoming calls from both patient and insurance companies regarding balances.
• Worked monthly credit balance reports by verifying overpayment and issuing a refund when necessary.
• Updated patient demographic and Insurance information on accounts daily.
• Posted payments/adjustments on accounts daily and reconciled monthly.
• Maintained multiple excel spreadsheets accurately at one time to meet various deadlines throughout the month.
• Assisted accounting department monthly to help balance month end totals for accuracy as well as year end totals.
• Assisted as needed with Auditors documentation requests and reporting.

I was unemployed during this time due to helping my mom take care of my Aunt who had cancer then helping my mom go thru treatments when she was diagnosed with cancer.

• Verified Insurance coverages and explained benefits, and outlined pricing details for procedures and services.
• Helped patient obtain financial arrangements and financing.
• Answered phone and scheduled patients.
• Collected and posted patient payments.

• Audited patient accounts for correct billing codes.
• Submitted prior authorization requests to various insurance companies.
• Audited accounts with outstanding balances to make sure that payment was received in a timely manner.
• Sent statements to patients monthly.
• Posted incoming insurance/self pay payments and adjustments.
• Worked on AR reports daily and reconciled monthly

• Answered incoming calls and scheduled appointments.
• Entered billing codes and submitted claims weekly.
• Posted payments and adjustments daily.
• Maintained multiple outstanding balance reports on spreadsheets for doctor and auditor.
• Assisted Doctor with patient therapy as needed and took patient vitals.