Joseph Shelley
Benson, AZ,AZ
Summary
Experienced Patient Advocate adept at conflict resolution, time management and relationship building.
Overview
2
2
years of professional experience
Work History
Patient Care Advocate
Foundever
Remote
10.2021 - Current
- Provided excellent customer service to patients and medical staff.
- Provided various information about member's pharmacy service plans for medicare and medicaid including claims copays and policy info
- Took prescription orders as well as handled inbound inquiries about status
- Worked as a contact point for information for struggling coworkers as a coach and information source for various concerns.
- Resolved customer complaints using established follow-up procedures.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
Education
High School Diploma -
Spanish Springs High School
Sparks, NVSkills
- Clinical Quality Program Standards
- Claims Handling and Coverage Verification
- Providing Information and Resources
- Multitasking ability
- Eligibility Determination
- Verbal and written communication
- Call Metrics
- Remote Office Availability
- Call center experience
Languages
English
Native or Bilingual
Timeline
Patient Care Advocate
Foundever
10.2021 - Current
High School Diploma -
Spanish Springs High School