Donna Centivany
Farmington,MI
Summary
Dynamic customer service professional with extensive experience at McKesson Medical Surgical, excelling in client relationship building and conflict resolution. Proven track record of enhancing customer satisfaction through efficient workflow management and exceptional communication skills.
Overview
30
30
years of professional experience
4
4
JoAnn Fabrics and Crafts
6
6
Volunteer in community thru St Vincent DePaul
Work History
Community Volunteer
St Vincent DePaul
- Supported underprivileged families with essential services such as food distribution, clothing drives, and shelter assistance.
National & Healthcare Customer Servicr
McKesson Medical Surgical
09.1994 - 10.2024
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
- Streamlined work processes by implementing efficient organizational systems and procedures.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Responded to customer requests efficiently and with knowledgeable assistance.
Retail Sales Associate
JOANN Fabrics and Crafts
06.2014 - 12.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
High School Diploma -
Winston Churchill High School
Livonia. MISkills
- Call center experience
- Data entry
- Documentation and reporting
- CRM software proficiency
- Task prioritization
- Strong work ethic
- Attention to detail
- Excellent communication
- Team collaboration
- Multitasking
- Computer skills
Timeline
Retail Sales Associate
JOANN Fabrics and Crafts
06.2014 - 12.2019
National & Healthcare Customer Servicr
McKesson Medical Surgical
09.1994 - 10.2024
Community Volunteer
St Vincent DePaul
High School Diploma -
Winston Churchill High School
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