Donna Chavez
Ranchester ,WY
Summary
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Flexible Cook willing to work weekends, holidays and evenings. Comfortable working in fast-paced environments in team setting. Background in maintaining kitchen sanitation, preparing basic components of dishes and working within team of cooks. Dependable Cook with expertise preparing foods in fast-paced settings. Team-minded professional knowledgeable in food safety, attractive presentation and stock management. Efficient multitasker with talents in recipe management and development. Talented Cook with excellent experience in fast-paced kitchen environments. Clear communicator with team-oriented focus and advanced skills to effectively work with cashiers and kitchen staff to review and prepare orders. Qualified and hardworking with up-to-date food handling permit. Creative cook with extensive experience in high-volume restaurant environments. Outstanding management skills with strong knowledge of food safety and sanitation practices. Efficient and committed to delivering excellent customer service.
Overview
15
15
years of professional experience
Work History
Certified Nurses Assistant
Bighorn Rehabilitation
Sheridan, Wyoming
01.2021 - 10.2021
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Transported patients between rooms and appointments or testing locations.
Certified Nursing Assistant
Heritage Acres
Hardin , Montana
07.2016 - 07.2017
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Freight Worker
Home Depot
Sheridan , Wyoming
07.2019 - 01.2020
- Loaded and unloaded trucks.
- Attached labels to finalized products before shipment.
- Blocked and braced freight to prevent shifting and product damage during transport.
- Oversaw special handling requirements and necessary documentation related to hazardous and sensitive materials.
- Organized products to streamline packing procedures.
- Verified and noted count and condition of cargo received.
- Moved furniture and boxes using utility dolly and truck ramp.
- Operated equipment while observing standard safety procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Verified documentation and condition of freight to assure quality standards were achieved.
Temporary Volunteer
Oracle
San Francisco , California
11.2015 - 11.2015
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Freed full-time employees up for more critical work by completing clerical tasks and office work.
- Supported staff with clerical work and other office tasks.
- Coordinated work of project dedicated to raise awareness of need, applying strong project and team leadership to enhance success.
- Provided immediate responses to questions from volunteers.
- Used strong interpersonal communication skills to convey information to others.
- Maintained clean, neat and operational facilities to serve program needs.
- Greeted visitors and answered questions about program, requirements and opportunities.
- Met with other volunteers and program leaders to discuss new service opportunities.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Assisted with special events or programs.
Maid
Super 8
Sheridan , Wyoming
10.2012 - 10.2012
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Engaged positively with residents while cleaning apartments and common areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Arranged for extra bedding, linens, towels and furniture to satisfy guests.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Responded to requests from patrons for linens and toiletries.
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Changed bed linens and collected soiled linens for cleaning.
- Rotated linens in storerooms and replenished when supplies ran low.
- Polished glass surfaces and windows.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Maid
Lariat Motel
Hardin , Montana
07.2012 - 07.2012
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Engaged positively with residents while cleaning apartments and common areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Arranged for extra bedding, linens, towels and furniture to satisfy guests.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Responded to requests from patrons for linens and toiletries.
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Returned emptied garbage receptacles to proper locations.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Changed bed linens and collected soiled linens for cleaning.
Temporary Clerk
Lodge Grass City Hall
Lodge Grass , Montana
01.2010 - 01.2010
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Supported staff on special assignments and ad hoc projects.
Line Cook/cleaning/dishwashing/prep Cook
Frackletons
Sheridan, WY
01.2022 - 01.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
Line Cook/ Prep Cook/ Sandwich Artist/ Dishwasher
Subway
Sheridan, WY
01.2024 - 03.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Line Cook/ Stocker/dishwasher
Mcdonalds
Sheridan, WY
04.2024 - 05.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
Dasher/ Food Deliverer
DoorDash
Sheridan, WY
04.2021 - Current
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Navigated efficiently through various delivery routes for expedited service.
- Developed and maintained professional relations between customer, store personnel, and company.
- Enhanced communication with customers through proactive updates on order status.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Maintained excellent ratings by consistently delivering orders in a professional manner.
- Provided exceptional customer service, greeting patrons warmly upon arrival for enhanced rapport building.
- Ensured order accuracy, double-checking items before leaving the pickup location.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Adhered strictly to food safety guidelines when handling and transporting orders for utmost quality assurance.
- Optimized fuel efficiency by planning effective driving routes and minimizing idle time between orders.
- Strengthened relationships with restaurant partners by demonstrating respect and professionalism during pickups.
- Resolved customer issues promptly and courteously, resulting in positive feedback.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Anticipated potential problems with weather or traffic conditions, adjusting route plans accordingly for punctual deliveries.
- Boosted overall delivery performance by staying up-to-date on platform updates and best practices.
- Kept vehicle clean and organized, reflecting a professional image to customers and partners alike.
- Safeguarded sensitive customer information by diligently following company privacy policies during transactions.
- Contributed towards increased order volume through consistent work ethic and dependable reputation as a Dasher.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
- Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Immediately addressed problems with customers to promote speedy resolution.
- Maintained positive relationships with customers to promote continued business opportunities.
Education
None -
Homeschooled
Lodge Grass, MTSkills
- Caregiver Relations
- Observation Documentation
- Emotional and Social Support
- Vital Signs Collection
- Activities of Daily Living ADL Support
- Feeding Assistance
- Electronic Recordkeeping
- Bedsore Prevention
- Linen Replacements
- Nutrition and Diet
- Mobility Assistance
- Output Monitoring and Reporting
- Emotional Intelligence
- Heavy Lifting
- Meal Preparation
- Emergency Response
- Verbal and Written Communication
- Oral Hygiene
- CNA Certification
- Time Management
- Attention to Detail
- Willingness to Learn
- Infection Prevention and Control
- Biological Specimen Handling
- Care Monitoring
- Injury Prevention
- Room Cleaning and Restocking
- Family Education
- Professional Attitude
- Cleaning and organization
- Active listener
- Food Preparation
- Problem-Solving
- Food safety knowledge
- Food Safety
- Cleanliness standards
- Kitchen Sanitization
- Knife Skills
- Kitchen Station Setup
- Kitchen Sanitation
- Following cooking methods
- Deep Fryer Operation
- Kitchen Organization
- Quality Control
- Kitchen Operations
- Grilling Techniques
- Ingredient Preparation
- Food Safety Standards
- Frying techniques
- Food presentation
- Food Allergen Safety
- Portion Control
- Stock Rotation
- Crew training
Timeline
Line Cook/ Stocker/dishwasher
Mcdonalds
04.2024 - 05.2024
Line Cook/ Prep Cook/ Sandwich Artist/ Dishwasher
Subway
01.2024 - 03.2024
Line Cook/cleaning/dishwashing/prep Cook
Frackletons
01.2022 - 01.2023
Dasher/ Food Deliverer
DoorDash
04.2021 - Current
Certified Nurses Assistant
Bighorn Rehabilitation
01.2021 - 10.2021
Freight Worker
Home Depot
07.2019 - 01.2020
Certified Nursing Assistant
Heritage Acres
07.2016 - 07.2017
Temporary Volunteer
Oracle
11.2015 - 11.2015
Maid
Super 8
10.2012 - 10.2012
Maid
Lariat Motel
07.2012 - 07.2012
Temporary Clerk
Lodge Grass City Hall
01.2010 - 01.2010
None -
Homeschooled