Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna Cipolla

Pittsford

Summary

Dedicated Account Manager with expertise in client retention strategies, effective communication, and problem-solving. Proven track record in enhancing client satisfaction and resolving complaints promptly.

Overview

34
34
years of professional experience

Work History

Account Manager/Co-Op Manager

USA Today Network/Gannett
Rochester
12.1991 - 09.2025
  • Managed multiple accounts concurrently, ensuring timely deliverables.
  • Resolved customer complaints promptly, enhancing client satisfaction.
  • Prepared detailed reports on account performance and client feedback.
  • Collaborated with sales team to identify strategies for increasing market share.

Education

Bachelor of Science - Business Administration

St. John Fisher University
Pittsford, NY
05-1983

Skills

  • Customer management
  • Client retention
  • Report preparation
  • Time management

Timeline

Account Manager/Co-Op Manager

USA Today Network/Gannett
12.1991 - 09.2025

Bachelor of Science - Business Administration

St. John Fisher University

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Donna Cipolla