Donna Cipolla
Pittsford,NY
Summary
Dedicated Account Manager with expertise in client retention strategies, effective communication, and problem-solving. Proven track record in enhancing client satisfaction and resolving complaints promptly.
Overview
34
34
years of professional experience
Work History
Account Manager/Co-Op Manager
USA Today Network/Gannett
04.2010 - 09.2025
- Cultivated and maintained strong client relationships to enhance customer satisfaction and retention.
- Prepared detailed reports on account performance on Cars.com and other Digital media for Auto Clients.
- Mentored junior staff in best practices for account management, improving overall team performance.
- Collaborated with sales team to identify strategies for increasing market share.
- Established co-op opportunities for sales personnel through outreach to all major auto manufacturers, resulting in improved reimbursement advertising strategies for client sales enhancement.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Assured Digital ads were running properly and contacted the Salesperson with any issues to head off problems before they arise.
Recruitment Account Executive
Democrat and Chronicle
03.2006 - 03.2010
- Managed and sustained multi-million dollar agency desk for employment advertising in fast-paced, deadline-driven environment.
- Participated in job fairs with clients, fostering client relationships and engaging with job seekers.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
Advertising Account Executive
Democrat and Chronicle
12.1991 - 02.2006
- Coordinated with creative teams to develop engaging advertising content that met client goals.
- Nurtured and managed effective client relationships to elevate campaign performance.
- Oversaw and facilitated sales of varied account portfolio comprising of real estate, recruitment and auto accounts
- Managed inbound calls and generated sales through effective cold-calling techniques.
Education
Bachelor of Science - Business Management
St. John Fisher University
Pittsford, NY05-1983
Skills
- Customer management
- Client retention
- Report preparation
- Time management
Timeline
Account Manager/Co-Op Manager
USA Today Network/Gannett
04.2010 - 09.2025
Recruitment Account Executive
Democrat and Chronicle
03.2006 - 03.2010
Advertising Account Executive
Democrat and Chronicle
12.1991 - 02.2006
Bachelor of Science - Business Management
St. John Fisher University