Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Donna Coates

Pittsburgh,PA

Summary


Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

IBEX Global
, TX
05.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Managed over 60 customer calls per day.

Shift Manager

Rite Aid
Murrysville, PA
12.2020 - 04.2022
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.

Assistant Store Manager

Catherine's
Monroeville, PA
03.2014 - 08.2020
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.

Quality Control Supervisor

SPAR Inc.
Monroeville, PA
10.2001 - 12.2014
  • Supervised and guided inspectors, technicians and other staff.
  • Appraised customers' requirements and worked to maintain high satisfaction.
  • Fielded customer complaints and rectified service issues.
  • Troubleshot product issues and fixed problems.

Education

Some College (No Degree) - Elementary Education

Indiana University of Pennsylvania
Indiana, PA

Skills

  • Customer Service
  • Customer relations
  • Issue resolution
  • Confidentiality and Data Protection
  • Multitasking and Time Management
  • Multi-Line Telephone Systems
  • Microsoft Office
  • Strong Organizational Skills
  • Document and File Management
  • Data Entry Documentation

Timeline

Customer Service Representative

IBEX Global
05.2022 - Current

Shift Manager

Rite Aid
12.2020 - 04.2022

Assistant Store Manager

Catherine's
03.2014 - 08.2020

Quality Control Supervisor

SPAR Inc.
10.2001 - 12.2014

Some College (No Degree) - Elementary Education

Indiana University of Pennsylvania

Similar Profiles

CREATE PROFILE
Donna Coates