Donna Coons
Phoenix,AZ
Overview
9
9
years of professional experience
Work History
Front Desk
Sunrise Medical Center
11.2020 - 04.2024
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
- Trained new employees on front desk procedures, contributing to a well-prepared team.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
Front Desk Receptionist
Pulmonary Associates
09.2015 - 09.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Developed strong working relationships with team members, fostering a positive work environment.
- Trained new team members on company procedures, customer service and issue resolution.
- Collected Type payments, processed transactions and updated relevant records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Education
High School -
Central Islip Senior High School
Central Islip, NY06.1990
Skills
- Team player mentality
- Reliability and punctuality
- Patience and composure
- Calendar Management
- Listening Skills
- Customer Service
- Oral and written communications
Timeline
Front Desk
Sunrise Medical Center
11.2020 - 04.2024
Front Desk Receptionist
Pulmonary Associates
09.2015 - 09.2020
High School -
Central Islip Senior High School