Overview
Work History
Education
Skills
Timeline
Generic
Donna Coons

Donna Coons

Phoenix,AZ

Overview

9
9
years of professional experience

Work History

Front Desk

Sunrise Medical Center
11.2020 - 04.2024
  • Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
  • Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
  • Trained new employees on front desk procedures, contributing to a well-prepared team.
  • Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.

Front Desk Receptionist

Pulmonary Associates
09.2015 - 09.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Collected Type payments, processed transactions and updated relevant records.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Education

High School -

Central Islip Senior High School
Central Islip, NY
06.1990

Skills

  • Team player mentality
  • Reliability and punctuality
  • Patience and composure
  • Calendar Management
  • Listening Skills
  • Customer Service
  • Oral and written communications

Timeline

Front Desk

Sunrise Medical Center
11.2020 - 04.2024

Front Desk Receptionist

Pulmonary Associates
09.2015 - 09.2020

High School -

Central Islip Senior High School

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Donna Coons