Donna Cunnigham
West Frankfort,Illinois
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
7
7
years of professional experience
Work History
Manager
Payne Service Center
06.2022 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cashier/Cook
The Pizza Bank
06.2021 - 06.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Waitress
Talk Of Town
06.2017 - 06.2021
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Education
High School Diploma -
Thompsonville High School
Thompsonville Il05.1982
Skills
- Marketing
- Strategic Planning
- Business Development
- Performance Management
Timeline
Manager
Payne Service Center
06.2022 - Current
Cashier/Cook
The Pizza Bank
06.2021 - 06.2022
Waitress
Talk Of Town
06.2017 - 06.2021
High School Diploma -
Thompsonville High School