Donna Cunningham
Akron,OH
Summary
Dedicated healthcare professional with extensive experience in dispatching, billing, patient care and case management. I strive to help improving patient quality of care. I am the recipient of three HERO Awards.
QUICK LEARNING AND WELL FITTED FOR THE POSITION OF Professional program analyst who excels in delivering actionable insights and driving process improvements. Known for collaborative teamwork and achieving impactful results in dynamic environments. Expertise in data analysis, problem-solving, and program evaluation.
Overview
46
46
years of professional experience
1
1
Certification
Work History
Patient Liaison 4B/MICU/CICU
VA Northeast Ohio Healthcare System
CLEVELAND, OH
01.2024 - Current
- Coordinating communication between patients, their families and healthcare professionals with the VA System.
- Liaison Duties:
- Perform supportive tasks such as help Veteran's schedule/reschedule appointments
- Connect veteran with appropriate department/person able to answer questions pertaining to their medical, mental health or medication questions or needs.
- Provide resources to meet veteran needs/requirements (Veterans Service Commission, Business office, etc.).
- Follow chain of command when dealing with ward/clinic/diagnostic concerns or questions.
- Educated patients on available healthcare resources, ensuring informed decision-making regarding their care.
Detox/Ambulatory Detox Nurse
VA Northeast Ohio Healthcare System (Louis Stokes Cleveland VAMC) Veterans Addiction Recovery Center (VARC)
Cleveland
01.2018 - 01.2024
- Administered detoxification protocols to ensure patient safety and comfort during withdrawal phases.
- Monitored vital signs and responded promptly to any medical complications throughout treatment process.
- Educated patients on addiction recovery principles, fostering understanding of treatment plans and goals.
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to individual needs.
- Implemented evidence-based practices to enhance patient outcomes and support recovery efforts effectively.
Methadone Case Management/Nurse
VA Northeast Ohio Healthcare System -VARC
Cleveland
04.2012 - 12.2018
- Conducted comprehensive assessments to identify patient needs and coordinate appropriate interventions.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
- Evaluated patient histories, complaints, and current symptoms.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
LICENSED PRACTICAL NURSE
Louis Stokes Cleveland VA Medical Center
BRECKSVILLE, OH
03.2004 - 06.2012
- Trained new nursing staff on protocols, procedures, and best practices within clinical settings.
- Led quality improvement initiatives that optimized patient care delivery processes within the unit.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Assisted with admissions, appointments, transfers, and discharges.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
LICENSED PRACTICAL NURSE
Louis Stokes Cleveland VA Medical Center
BRECKSVILL, OHIO
01.2002 - 08.2004
- Administered medications and treatments in accordance with patient care plans.
- Monitored patients' vital signs and reported changes to nursing staff.
- Assisted in the development of individualized care plans for patients.
- Collaborated with interdisciplinary teams to enhance patient outcomes and care quality.
- Implemented infection control protocols, ensuring compliance with safety standards.
- Evaluated patient progress and adjusted care plans based on observed needs.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Educated patients and families on health management and wellness strategies.
- Cared for wounds, provided treatments, and assisted with procedures.
- Adapted quickly to changing patient needs, adjusting care plans accordingly to ensure optimal outcomes in diverse clinical scenarios.
Orthopedic Nurse /Administrative Assistant for Midwifery
SUMMA Healthcare Systems – St. Thomas Campus
Akron, Ohio
08.2000 - 12.2001
- Duties: Administrative Midwifery Department and Orthopedic Nurse
- Administrative duties:
- Obtain medical records of pending patients.
- Review existing charts and compile information for Midwives.
- Scheduled appointments with expecting mothers and assigned Midwife.
- Addressed patient problems, expedited services, and implemented corrective measures within established policies.
- Collaborated with healthcare providers to prevent and resolve patient complaints.
- Interpreted and communicated the medical center’s mission, policies, and procedures to patients.
- Scheduled appointments with post-partum mothers and babies and assigned a midwife.
- Scheduled appointments for lactation training and assigned lactation specialist.
- Maintain systematic records of all financial transactions, keep ongoing journal, posting and prepared statements for billing and payroll.
DISPATCHER/MEDICAL BILLING
Hospital Ambulance Services and HESS Ambulance Services
01.1980 - 01.1988
- Answered all incoming calls, obtained necessary information from callers
- Maintain status and location of all EMS personnel
- Maintain status and location of all EMS Vehicles
Education
High School Diploma or Equivalent -
Ohio Department of Education
Columbus, OH12-1982
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Hammel College of Business
Akron, OHAssociate of Science - LIBERAL ARTS
Cuyahoga Community College
Cleveland, OH05-2012
BBA -
University of Akron
Akron, OH05-2027
Skills
- Assertiveness
- Customer service
- Problem-solving
- Multitasking and organization
- Team collaboration
- HIPAA compliance
- Customer follow-up
- Verbal and written communication
- Electronic health records
- Data entry
- Conflict resolution
- Information collection
- Records maintenance
- Paging systems
Affiliations
OHIO BOARD OF NURSING
OHIO BOARD OF PROFESSIONAL CHEMICAL DEPENDENCY
Certification
- Licensed Practical Nurse, PN # 106826 Active, in good standing with Ohio Board of Nursing.
- LCDC-II (Ohio Chemical Professional Board 2018 – present
- Human Rights Certification UNHRO June 2023
- Served 2 years on the Ohio Board of Nursing -Education Committee 2018-202
3 HERO AWARDS
RECEIVED THREE AWARDS FOR:
DOCUMENTATION TEMPLATE DEVELOPMENT FOR A SPECIFIC DEPARTMENT
GROUP DOCUMENTATION
UTILIZATION OF MEDIA OUTLETS FOR SUBSTANCE ABUSE PREVENTION
Timeline
Patient Liaison 4B/MICU/CICU
VA Northeast Ohio Healthcare System
01.2024 - Current
Detox/Ambulatory Detox Nurse
VA Northeast Ohio Healthcare System (Louis Stokes Cleveland VAMC) Veterans Addiction Recovery Center (VARC)
01.2018 - 01.2024
Methadone Case Management/Nurse
VA Northeast Ohio Healthcare System -VARC
04.2012 - 12.2018
LICENSED PRACTICAL NURSE
Louis Stokes Cleveland VA Medical Center
03.2004 - 06.2012
LICENSED PRACTICAL NURSE
Louis Stokes Cleveland VA Medical Center
01.2002 - 08.2004
Orthopedic Nurse /Administrative Assistant for Midwifery
SUMMA Healthcare Systems – St. Thomas Campus
08.2000 - 12.2001
DISPATCHER/MEDICAL BILLING
Hospital Ambulance Services and HESS Ambulance Services
01.1980 - 01.1988
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Hammel College of Business
High School Diploma or Equivalent -
Ohio Department of Education
Associate of Science - LIBERAL ARTS
Cuyahoga Community College
BBA -
University of Akron