Donna Dean
Palm Desert,CA
Summary
Accomplished HR, Learning, and Collaborative Leader who came up through the hospitality industry ranks, with a proven track record in enhancing employee engagement, belongingness, and retention through innovative HR strategies, including succession planning and comprehensive training programs. Expert in leveraging technology for recruitment and development, I bring a dynamic blend of strategic vision and interpersonal skills to drive culture and organizational growth.
Overview
13
13
years of professional experience
Work History
Director of Member Services, Events & Catering
The Club at PGA WEST
La Quinta, CA
10.2022 - Current
- Served as the leadership point of contact between 4,000 members and executive staff for a world-class golf resort and private club.
- Implemented human resources policies, procedures, and best practices.
- Assisted in employee recruitment, hiring and interview processes.
- Created job descriptions and evaluated job classifications to ensure fair pay practices.
- Analyzed employee performance data to identify areas of improvement and develop strategies for advancement.
- Handled employee discipline, termination, and conflicts efficiently while following all company procedures.
- Developed and implemented policies and procedures designed to increase efficiency and engagement levels for the member services, events, and catering department.
- Developed strategies and used change methodologies to increase member and employee engagement.
- Maintained accurate records of all member interactions in databases.
- Conducted surveys to assess member satisfaction levels.
- Created and managed the annual budget for the Member Services, Events and Catering department.
- Developed strategies to increase membership engagement including the curation of over 350 events.
- Provided orientation & wellness training on membership benefits to staff and members.
Founder, CEO
Donna Dean Coaching & Consulting Services
La Quinta, CA
10.2020 - 10.2022
- Provided consulting services to clients on Human Resources management, diversity, equity and inclusion programming, training, and project management during and post-Covid.
- Led the design, development, and deployment of the client’s event, employer brand and market repositioning.
- Provided remote Learning Culture Development and technology training.
Director of Learning and Development
SYSCO Food Services
Riverside, CA
03.2013 - 08.2020
- Assisted the Senior Vice President of Human Resources with the Company-Wide HR Strategic Plan.
- Served as National Change Management Champion and Women's Leadership Network Ambassador.
- Launched health and wellness programs to reduce stress, boost morale, and increase retention and productivity.
- Created succession plans and promotion paths for staff to boost passion for reaching the goals and objectives of the organization.
- Collaborated with the Senior VP of HR and senior leadership to implement a successful talent management & acquisition strategy that measurably and favorably impacted employee engagement, performance, and retention.
- Assisted in employee recruitment, hiring and interview processes.
- Prepared reports on personnel activity including hiring trends, staff turnover rates, and other relevant metrics.
- Deploy a comprehensive digital transformation, integration, deployment, and training plan.
• As part of a world-class HR/Leadership learning & development team, earned the prestigious Chief Learning Officer (CLO), Elite Learning & Development Team Awards in, 2017, 2018, 2019 & 2020.
HR National Recruiter & Trainer
Farmer Brothers Coffee Company
Torrance, CA
08.2011 - 03.2013
- Orchestrated the full cycle recruiting functions for 115 locations across the country to include talent sourcing, recruitment, screening, offer and hiring stage.
- Filled hundreds of Senior Leadership, Sales, Operations, Finance, Culinary, Quality Control, & Administrative positions nationwide.
- Maintained accurate records of all recruitment activities including candidate selection metrics, interview notes.
- Leveraged applicant tracking systems (ATS) to streamline recruitment processes.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Crafted compelling job descriptions to attract qualified candidates.
- Analyzed market trends related to salary ranges, benefits packages, in order to remain competitive in the industry.
- Developed and implemented innovative recruiting strategies to attract diverse talent.
- Acted as a brand ambassador, promoting the company's values and culture to potential candidates.
Education
Some College (No Degree) - Communications
Millersville University of Pennsylvania, 2 YRS
Millersville, PASkills
- Succession Planning Administrator & Corporate Trainer, Sysco
- Employee Assessment
- Certified Learning & Development Professional, Sysco
- Certified Sales Program Development Professional, Sysco
- Certified National & Regional Curriculum Development Specialist, Sysco
- Certified, Learning & Development LMS Administrator, Sysco
- Certified Leadership Development Training Professional, Sysco
- Certified Change Management Professional, Sysco
- Certified Technology Trainer, Sysco
- Microsoft Office Suite
- Job market analysis
- Applicant tracking systems
- Interviewing techniques
- Compensation packages
- iCIMS applicant tracking software
- Salary and benefits negotiations
- LinkedIn sourcing
- Community networking
- Employment law
Affiliations
PRIOR HOSPITALITY CAREER PATH
Corporate Trainer, Consultant, Unique Boutique Hotel Group
Director of Marketing & Training, Cirrus Asset Management Inc
Director of Education, Riverstone Residential Group
Timeline
Director of Member Services, Events & Catering
The Club at PGA WEST
10.2022 - Current
Founder, CEO
Donna Dean Coaching & Consulting Services
10.2020 - 10.2022
Director of Learning and Development
SYSCO Food Services
03.2013 - 08.2020
HR National Recruiter & Trainer
Farmer Brothers Coffee Company
08.2011 - 03.2013
Some College (No Degree) - Communications
Millersville University of Pennsylvania, 2 YRS
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