Donna Derganz
Sabula,Iowa
Summary
Dynamic Paraeducator and Rural Carrier Associate with proven expertise in Classroom Management and Effective Communication. At Easton Valley School, enhanced student academic and social skills, while at the United States Post Office, ensured timely and accurate mail delivery. Known for a strong work ethic, dependable service, and fostering collaborative teamwork. Achieved significant improvements in operational efficiency and customer satisfaction. Dependable Job Title with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking. Personable Job Title with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping and Type writing. Dedicated Office Assistant with over Number successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of Software and history achieving high data output. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Rural Carrier
United States Post Office
Maquoketa, IA
04.2025 - Current
- Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
- Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
- Sorted mail according to order of address appearance for easy access in field.
- Maintained accurate records of deliveries, undeliverable items, and forwarding addresses for seamless operations.
- Adapted quickly to changing weather conditions, maintaining professional performance levels in various climates while prioritizing safety precautions at all times.
- Improved customer satisfaction by consistently delivering mail accurately and on time.
- Enhanced operational efficiency by sorting and organizing mail for efficient delivery routes.
- Promoted a positive work environment, assisting fellow carriers with challenging routes when needed.
- Handled cash transactions accurately for postage due payments, ensuring proper documentation and timely deposits.
- Maintained records on customers with mail forwarding and change of address requests.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Developed strong relationships with customers, fostering trust and loyalty through reliable service.
- Organized mail ahead of delivery runs for correct routing.
- Distributed items on time and to correct locations for punctual, professional mail services.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Handled accurate cash payments for postage and incurred fees.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Handled sensitive materials responsibly, ensuring confidentiality of customer information at all times.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Managed time effectively, balancing multiple tasks and prioritizing deliveries based on urgency or special requests.
Paraeducator
Easton Valley School
Miles, IA
08.2020 - 02.2025
- Assisted students in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted teachers in managing classrooms effectively by maintaining clear expectations, enforcing rules consistently, and reinforcing positive behavior choices.
- Monitored student classroom and outdoors activities to promote student safety.
- Actively participated in regular team meetings to discuss student progress, share ideas, and collaborate on strategies for continued success.
- Improved student social skills through facilitating peer interactions, modeling appropriate behaviors, and promoting empathy among classmates.
- Maintained a safe and inclusive learning environment by addressing behavioral issues promptly and following established protocols.
- Strengthened communication between school staff, parents, and students by serving as a liaison for information sharing.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Collaborated with teachers to help with classroom and workload management.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Fostered positive relationships with students, families, and colleagues by exhibiting a caring demeanor and maintaining open lines of communication.
- Contributed to the development of classroom materials that aligned with state standards and curriculum objectives.
- Ensured accurate documentation of all services provided to students in compliance with district policies, state regulations, and federal mandates.
- Helped teacher prepare instructional material and displays.
Supervisor
Skyline Center, Inc.
Clinton, IA
04.2003 - 09.2020
- Supervised daily operations to ensure compliance with safety and quality standards.
- Mentored team members, enhancing skills and improving overall performance.
- Implemented process improvements that streamlined workflows and reduced delays.
- Trained new employees on operational procedures and company policies.
- Led initiatives to maintain a clean and organized work environment.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Speech Therapy Assistant
Handicapped Development Center
Davenport, IA
12.1994 - 04.1998
- Assisted in implementing individualized treatment plans for diverse client needs.
- Collaborated with speech therapists to assess patient progress and adapt interventions.
- Utilized various therapeutic tools and technologies to enhance communication skills.
- Documented patient sessions and maintained accurate records of treatment outcomes.
- Developed engaging activities that promoted language acquisition and social interaction.
- Promoted a supportive environment for patients, fostering trust and open communication throughout the therapy process.
- Enhanced patient progress by designing customized speech therapy treatment plans tailored to individual needs.
- Managed caseload efficiently by prioritizing tasks effectively while maintaining a high standard of care for each patient assignment received from supervising therapists.
- Provided support for augmentative communication devices as needed by instructing patients on proper usage techniques for improved communication outcomes.
- Participated in interdisciplinary team meetings to discuss client progress, challenges, and overall care coordination efforts.
- Increased patient engagement with the use of age-appropriate and culturally relevant materials during sessions.
- Supported patients in reaching their communication goals through diligent practice of targeted exercises and activities.
- Maintained detailed records of patient attendance, progress notes, and treatment plan updates for accurate reporting purposes.
- Performed clerical duties to prepare therapy materials and schedule exercises and activities.
- Implemented and adhered to therapeutic treatment plans and protocols in recommended setting to optimize patient response.
- Recorded patient progress and reported findings and results to supervising Speech-Language Pathologist.
- Performed support duties such as preparing materials, keeping records and scheduling activities.
- Documented clients' progress toward meeting established treatment objectives.
- Advocate for patients and follow individualized plans for optimal success.
- Helped patients set and attain realistic goals.
Education
Diploma - General Education
East Central High School
Miles, IA05.1993
Skills
- Small Group Instruction
- Classroom Management
- Collaborative Teamwork
- Emotional Support
- Effective Communication
- Clerical Support
- Computer Skills
- Calm and Patient Demeanor
- Strong Work Ethic and Dependable
- Motivating and Inspiring Students
- Documentation
- Reporting Requirements
- Interdisciplinary Team Collaboration
- Lesson Planning
- Activity Planning
- Data Collection
Accomplishments
- Employee of the month at Skyline Center, Inc.
- Organized several fundraisers for Skyline Center, Inc.
- Awarded multiple bonuses for punctuality and outstanding attendance.
- Supervised team of 20 work employees at Skyline Center, Inc.
Certification
Paraeducator Certification
Timeline
Rural Carrier
United States Post Office
04.2025 - Current
Paraeducator
Easton Valley School
08.2020 - 02.2025
Supervisor
Skyline Center, Inc.
04.2003 - 09.2020
Speech Therapy Assistant
Handicapped Development Center
12.1994 - 04.1998
Diploma - General Education
East Central High School