Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Donna Derganz

Sabula,Iowa

Summary

Dynamic Paraeducator and Rural Carrier Associate with proven expertise in Classroom Management and Effective Communication. At Easton Valley School, enhanced student academic and social skills, while at the United States Post Office, ensured timely and accurate mail delivery. Known for a strong work ethic, dependable service, and fostering collaborative teamwork. Achieved significant improvements in operational efficiency and customer satisfaction. Dependable Job Title with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking. Personable Job Title with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping and Type writing. Dedicated Office Assistant with over Number successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of Software and history achieving high data output. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Paraeducator

Easton Valley School
08.2020 - Current
  • Assisted students in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Assisted teachers in managing classrooms effectively by maintaining clear expectations, enforcing rules consistently, and reinforcing positive behavior choices.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Actively participated in regular team meetings to discuss student progress, share ideas, and collaborate on strategies for continued success.
  • Improved student social skills through facilitating peer interactions, modeling appropriate behaviors, and promoting empathy among classmates.
  • Maintained a safe and inclusive learning environment by addressing behavioral issues promptly and following established protocols.
  • Strengthened communication between school staff, parents, and students by serving as a liaison for information sharing.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Collaborated with teachers to help with classroom and workload management.
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Fostered positive relationships with students, families, and colleagues by exhibiting a caring demeanor and maintaining open lines of communication.
  • Contributed to the development of classroom materials that aligned with state standards and curriculum objectives.
  • Ensured accurate documentation of all services provided to students in compliance with district policies, state regulations, and federal mandates.
  • Helped teacher prepare instructional material and displays.

Rural Carrier Associate

United States Post Office
01.2020 - Current
  • Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
  • Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
  • Sorted mail according to order of address appearance for easy access in field.
  • Maintained accurate records of deliveries, undeliverable items, and forwarding addresses for seamless operations.
  • Adapted quickly to changing weather conditions, maintaining professional performance levels in various climates while prioritizing safety precautions at all times.
  • Improved customer satisfaction by consistently delivering mail accurately and on time.
  • Enhanced operational efficiency by sorting and organizing mail for efficient delivery routes.
  • Promoted a positive work environment, assisting fellow carriers with challenging routes when needed.
  • Handled cash transactions accurately for postage due payments, ensuring proper documentation and timely deposits.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Developed strong relationships with customers, fostering trust and loyalty through reliable service.
  • Organized mail ahead of delivery runs for correct routing.
  • Distributed items on time and to correct locations for punctual, professional mail services.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Handled accurate cash payments for postage and incurred fees.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Altered routes to accommodate changing conditions or road closures in delivery areas.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.

Education

Diploma - General Education

East Central High School
Miles, IA
05.1993

Skills

  • Small Group Instruction
  • Classroom Management
  • Collaborative Teamwork
  • Emotional Support
  • Effective Communication
  • Clerical Support
  • Computer Skills
  • Calm and Patient Demeanor
  • Strong Work Ethic and Dependable
  • Motivating and Inspiring Students
  • Documentation
  • Reporting Requirements
  • Interdisciplinary Team Collaboration
  • Lesson Planning
  • Activity Planning
  • Data Collection

Accomplishments

  • Employee of the month at Skyline Center, Inc.
  • Organized several fundraisers for Skyline Center, Inc.
  • Awarded multiple bonuses for punctuality and outstanding attendance.
  • Supervised team of 20 work employees at Skyline Center, Inc.

Certification

Paraeducator Certification

Timeline

Paraeducator

Easton Valley School
08.2020 - Current

Rural Carrier Associate

United States Post Office
01.2020 - Current

Diploma - General Education

East Central High School
Donna Derganz