Donna Derrow
MOKENA,IL
Summary
Dynamic Inside Sales Representative with a proven track record, excelling in relationship development and customer service. Adept at upselling and cross-selling, I consistently increased client satisfaction and loyalty through tailored solutions and proactive communication, contributing to significant sales growth and team success.
Overview
23
23
years of professional experience
Work History
Inside Sales Representative
Hart Travers & Associates
Lombard, IL
03.2015 - 01.2026
- Developed and maintained strong relationships with clients to drive sales growth.
- Provided training and support to junior associates on effective sales techniques and product knowledge.
- Increased repeat business by maintaining regular contact with clients and providing exceptional post-sale support.
- Boosted client satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Enhanced product knowledge continuously, staying updated on industry trends and competitors'' offerings to provide expert advice to clients.
- Collaborated with team members to achieve monthly sales targets and contribute to overall company growth.
- Participated in ongoing training programs to refine sales skills further and stay current on best practices within the industry.
- Developed strong customer relationships through proactive communication and attentive service.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
Inside Sales Representative
M. Cooper Supply
Mokena, IL
03.2012 - 03.2015
- Cultivated strong relationships with clients through personalized service and follow-up communication.
- Mentored junior associates, fostering a collaborative environment and enhancing team performance.
- Resolved customer inquiries promptly, ensuring high levels of satisfaction and loyalty retention.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Cultivated relationships with clients to identify needs and provide tailored solutions.
Inside Sales Representative
Connor Co.
Sugar Grove, IL
03.2009 - 03.2012
- Managed sales pipeline using CRM systems to track leads and opportunities effectively.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
Inside Sales Representative
M. Cooper Supply
Tinley Park, IL
03.2003 - 03.2009
- Collaborated with marketing team to develop targeted campaigns that increased engagement.
- Trained junior sales representatives on best practices for client interactions and closing techniques.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
Education
Certificate of Completion - Retail Management
Robert Morris College - The Moser School
Chicago, IL07-1977
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Product knowledge
- Relationship development
- Adept multi-tasker
- Upselling and cross selling
- Customer relationship management
- Email and phone etiquette
- Organized and efficient
- Issue resolution
- Interpersonal communication
- Relationship building
- Client relationship management
- Order management
- Documentation and reporting
- Sales expertise
- Relationship building and management
Timeline
Inside Sales Representative
Hart Travers & Associates
03.2015 - 01.2026
Inside Sales Representative
M. Cooper Supply
03.2012 - 03.2015
Inside Sales Representative
Connor Co.
03.2009 - 03.2012
Inside Sales Representative
M. Cooper Supply
03.2003 - 03.2009
Certificate of Completion - Retail Management
Robert Morris College - The Moser School