Donna DeVore
Glenside,PA
Summary
Customer service professional with extensive experience in customer relations and administrative support roles, very adaptable with the ability to learn new tasks quickly, known for the ability to identify customer needs with attention to detail and keen listening skills. Seeking to leverage skills and expertise which will in turn contribute to the success of said company.
Overview
24
24
years of professional experience
Work History
Requester Services Specialist
MRO
01.2020 - 03.2024
- Answered calls promptly and courteously while managing client concerns regarding requests, invoice issues, and complex elevated issues
- Maintained positive relationships with hospitals, ROI requesters, insurance companies, disability offices, peer organizations, and doctor's offices.
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
Membership Sales Representative
Franklin Institute
12.2017 - 03.2020
- Made scripted Outbound warm sales calls to membership renewal candidates while maintaining positive, professional demeanor
- Provided information about membership options and museum programs
- Ensured pledges were received, and correctly processed
- Consistently met departmental productivity, schedule adherence, and quality standards.
Sr. Onsite Service Specialist
Ricoh Copy Services
12.2018 - 04.2019
- Ran high-volume copy machines, and printers, as well as other equipment required for the completion of various contracted jobs
- Maintained cleanliness of workspace by keeping areas neat and well stocked and occasionally performing housekeeping duties as needed
- Answered customer calls and questions regarding specific requests, status of jobs, shipping, and payment.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Assisted in the development of departmental goals and objectives, aligning with overarching company mission and vision statements.
- Participated in cross-functional teams to develop innovative solutions for improving overall company performance, particularly within the realm of service excellence.
Membership Sales Representative
MedRisk
06.2017 - 09.2018
- Performed case management, handling multiple claims and contacting internal and external customers via fax, phone, and email
- Organized case-related documents by transferring case data to our database and communicating with adjusters and another case manager through email
- Maintained positive relationships with providers and referred customers
- Compiled with HIPAA and URAC guidelines.
Membership Assistant
Jenkins Law Library
07.2000 - 11.2015
- Maintained and updated the membership database monthly
- Supported annual membership renewal process by assisting members with inquiries about membership status and renewal process
- Coordinated the distribution of membership cards, and shipping of books sold via the company website.
- Facilitated the onboarding of new members, conducting orientation sessions and providing comprehensive information about benefits and services.
- Enhanced member engagement by providing exceptional customer service and promptly addressing inquiries.
- Processed member applications, renewals, upgrades, and cancellations accurately, maintaining a high level of professionalism throughout all interactions.
- Coordinated communications with members via email newsletters or phone calls informing them of upcoming events or important updates.
- Assisted prospective and established members in person or by telephone.
- Helped members navigate systems, pay for services and resolve different concerns.
Skills
- Problem Solving
- Time Management
- Clerical
- Empathetic
- Attentive
- Communication
- Patient
- Microsoft Office Suite
Timeline
Requester Services Specialist
MRO
01.2020 - 03.2024
Sr. Onsite Service Specialist
Ricoh Copy Services
12.2018 - 04.2019
Membership Sales Representative
Franklin Institute
12.2017 - 03.2020
Membership Sales Representative
MedRisk
06.2017 - 09.2018
Membership Assistant
Jenkins Law Library
07.2000 - 11.2015
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