Donna Dodson
Wadsworth,OH
Summary
With a robust background in quality assurance and a proven track record at MedicalMutual of Ohio, I excel in test case design and team leadership. Leveraging in-depth technical knowledge and a strong analytical mind, I've streamlined QA processes, significantly reducing defect rates. My expertise in Agile and mentoring enriches team capabilities and product excellence.
Overview
31
31
years of professional experience
Work History
Senior Quality Assurance Analyst
MedicalMutual of Ohio
11.2018 - Current
- Established strong relationships with cross-functional teams, promoting effective communication and collaboration throughout the organization.
- Created test cases and test scripts to maintain cohesive team approach to product development.
- Execute and work with automation engineers to automated test scripts to handle repetitive software testing work.
- Optimized test cases to maximize success of manual software testing.
- Conducted regular risk assessments to proactively identify potential issues affecting product quality or release timelines.
- Collaborated closely with development teams to identify and resolve software issues during all stages of the SDLC.
- Mentored and coached team members on QA topics and strategies.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Kept scripts and test cases updated with current requirements.
- Met tight deadlines to satisfy client demands and project timelines.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
- Documented testing procedures for developers and future testing use.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
Quality Assurance Analyst
MurTech Consulting
10.2015 - 11.2015
- Mentored and coached team members on QA topics and strategies.
- Reported progress, test metrics and results to project stakeholders.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Documented testing procedures for developers and future testing use.
- Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
- Kept scripts and test cases updated with current requirements.
Quality Assurance Lead
EmeryMartin, A Division of The CHR Group
01.2015 - 08.2015
- Testing Tools: Jira, Redmine, Test Rail, BaseCamp
- Clients: Sterling Jewelers, Propane
- Implement and streamline Quality Assurance best practices and processes over a multiple clients
- Able to test multiple projects at a time with over 90% accuracy
- Testing Tool Implementation
- Deployment Preparation
- QA Budget Management
- Manage defect tracking and escalation
- Matrix Reporting
- Manage project release note documentation
- Effectively manage a team on and off site
- Define project testing scope
- Facilitates Quality Assurance meetings
- Ensure trace ability of test cases to requirements
- Validate all project requirements are tested thoroughly throughout multiple browsers platforms and operating systems using multiple test environments
Quality Assurance Analyst
OEConnection LLC
06.2010 - 01.2015
- Mentored and coached team members on QA topics and strategies.
- Reported progress, test metrics and results to project stakeholders.
- Capable of adapting to a rapidly evolving environment
- Review functional and technical specifications to develop test plans
- Provide accurate estimates on QA functionality for projects
- Work closely with cross-functional project teams and product managers to develop project schedules, execute test plans and cases and deliver high quality products
- Valuable resource to provide Quality Assurance expertise across the entire software development life cycle
- Administrator for the QA team SharePoint site
- Interact with internal and external customers on applications improvements
- Report and process Production defect analysis on a weekly basis
- Organize QA team coverage on deployments
- Test planning for new feature development
- Involved with interviewing and making decisions on potential new hirers
- Execute VB scripts using Test Partner 6.3 for automation testing
- Head up a team of interns to create and deliver a Capstone project
- Train current and new employees on application functionality
- Help organize company events
- Represent the QA team in deployment meetings
- Create and execute manual tests for both web base and desktop applications
- Trouble shoot defects and assign them to the appropriate person for fixing
- Test application fixes, enhancements and new functionality
- Member of the Innovation team
- Multiple Browser and Operating System testing
Internet Market Quality Assurance Analyst
Cleveland Clinic
06.2009 - 02.2010
- Run manual and automation test scripts through Visual Studio
- Write and perform test scripts for A/B testing
- Work closely with Developers and Designers
- Attend weekly and daily meetings on current and upcoming projects
- Train new hires for testing
- Enter and close defects in a software called FugBugz
- Perform team lead duties
- Test new websites for marketing and employee usage
- Involved with production elevates
- Verify data output
- Test software enhancements, company updates, and product fixes in three different environments; Test Environment, QA Environment, Live Environment.
- Assist in reviewing website layouts
- Browser testing in IE8, IE7, IE6, Opera, Safari, Chrome, FireFox
Quality Assurance Analyst
Insurance.com, a ComparisonMarket Company
05.2005 - 05.2009
- Mentored and coached team members on QA topics and strategies.
- Reported progress, test metrics and results to project stakeholders.
- Test in an Agile work environment
- Work with the SCRUM philosophy
- Test automobile insurance software and data files for 48 states in the United States.
- Test software enhancements, company updates, and product fixes in three different environments; Test Environment, QA Environment, Production Environment.
- Defect Prioritization/Defect Management through two different types of software called SharePoint and TrackGear.
- Work with programmers and database developers on a daily bases.
- Develop training and procedure documentation for employees.
- Attend meetings on weekly bases regarding upcoming and current projects.
- Present exceptional quality.
- Meet aggressive timelines.
- Capability to make minor HTML and XML code changes.
- Browser testing in IE8, IE7, IE6, Opera, Safari, Chrome, FireFox
- Create and run store procedures and queries using SQL
- Verify new database tables
- Commit code changes and deploy builds to my local drive using Subversion
- Adjust and write automation scripts through QTP
- Verify code and mapping changes
- Verify Search Engine Optimization (SEO) changes to help increase our website Organic and Non-Organic rating
- Assist in reviewing website layouts
- Assist in improving our email communication to avoid spamming and black listing
- Involve with testing the creation and enhancements of in-house web applications to improve department performance
- Train new hires
Quality Assurance Analyst
AMS-Rackley
01.2002 - 01.2005
- Achievement: Develop and distribute insurance software that supports automobile lines, commercial lines, and homeowner’s lines for Independent Insurance Agents across the United States.
- Audit automobile and homeowner insurance software and data files for 24 states in the United States.
- Test software enhancements, company updates, and product fixes for a customers base over 5,000 users.
- Conduct Web Base Training on QuoteWorks Comparative Rater for customers.
- Beta Tester for an Internet Base next generation product, which released October 2004.
- Develop training and procedure documentation for employees.
- Write unit test scripts, integration test scripts, and user acceptance test scripts.
- Test the SetWrite Internet program on an Intel server running Windows.
- System Administrator access to reset passwords.
- Internal product installs for new employees.
- Problem analysis/resolution resulting from technology failures during development and deployed product.
- Create user documentation across all product lines.
- Work with programmers on software enhancements.
- Defect Prioritization/Defect Management using a Lotus Notes database.
- Working with the Data Center on release coordination of corrections and updates to Windows servers.
Corporate Internal Auditor
Progressive Auto Insurance
01.1994 - 01.2002
- Collaborated with management to develop action plans for addressing identified deficiencies, strengthening the control environment.
- Built strong relationships with cross-functional teams throughout the organization in order to foster collaboration during audits.
- Improved corporate compliance with regulatory requirements through meticulous audits and consistent monitoring.
- Performed internal audits on departments that house contracts for independent Insurance Agencies. To keep up to date on DOI standards and compliance regulations.
- Work on Procedures and with Trainers to obtain highest quality service.
- Audit Customer Service Representatives and level one Auditors on their daily job performances regarding DOI regulations.
- Create and present monthly and quarterly statistical reports.
- Conducted meetings with Management regarding employee’s reviews.
- Kept the company in compliance with automobile insurance laws and regulations
Education
Associate of Applied Science - Web Development
ITT Technical Institute
Strongsville, OH01-2004
Skills
- Quality assurance background
- Test case design
- Team leadership
- In-depth technical knowledge
- Strong analytical mind
- Automation
- Mentoring and training
- Agile methodology
- Scrum methodology
- Mobile and Web application testing
Timeline
Senior Quality Assurance Analyst
MedicalMutual of Ohio
11.2018 - Current
Quality Assurance Analyst
MurTech Consulting
10.2015 - 11.2015
Quality Assurance Lead
EmeryMartin, A Division of The CHR Group
01.2015 - 08.2015
Quality Assurance Analyst
OEConnection LLC
06.2010 - 01.2015
Internet Market Quality Assurance Analyst
Cleveland Clinic
06.2009 - 02.2010
Quality Assurance Analyst
Insurance.com, a ComparisonMarket Company
05.2005 - 05.2009
Quality Assurance Analyst
AMS-Rackley
01.2002 - 01.2005
Corporate Internal Auditor
Progressive Auto Insurance
01.1994 - 01.2002
Associate of Applied Science - Web Development
ITT Technical Institute
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