Donna Simmons
Estimator
Oxford,United States
Summary
Dynamic Body Shop Manager with a proven track record of enhancing workflow efficiency and customer satisfaction at CB's Customs. Skilled in collision estimating and conflict resolution, established strong insurance relationships to ensure seamless claims processing. Committed to team development, fosters a culture of excellence that drives profitability and maintains regulatory compliance within the organization.
Overview
35
35
years of professional experience
Work History
Body Shop Manager / Lead Estimator
CB'S CUSTOMS
08.2023 - Current
- Managed daily operations of body shop, ensuring efficient workflow and customer satisfaction.
- Liaised between insurance companies, estimators and service advisors to facilitate work.
- Implemented CCC management system, trained a team of 5 on the new system, resulting in a 60% increase in efficiency.
- Collected over $100,00 in supplements that had not been processed.
- Purchased parts and supplies needed to complete repair work.
- Managed direct repair programs for multiple insurance companies.
Lead Estimator
HEAFNER MOTORS
06.2022 - 08.2023
- First point of contact for Customers, Responsible for writing all walk in estimates, obtain all necessary information to create a file, including claim number, authorization to repair and verifying deductible amount.
- Responsible for matching and backing in Insurance Estimates and scheduling customer in for repairs.
- Responsible for closing files once job is completed and managing accounts receivable on each file.
- Contact: ANGEL KENNEDY 6625637631
Estimator
DESOTO COLLISION CENTER
11.2020 - 06.2022
- Responsible for writing precise estimates and capturing every viable job that enters the building
- Checked quality of repairs and overall vehicle safety with thorough tests and inspections.
- Responsible for blueprinting vehicles with assigned technician after the tear down phase is completed.
- Parts Management- properly invoice parts and manage all returns on incorrect, damaged and / or cores promptly
Customer Service Representative/Estimator
CANNON COLLISION CENTER
12.2017 - 02.2020
- Executed quality checks on finished repairs before returning vehicle to customer.
- Managed collections on the aged Accounts Receivable list which consist of resubmitting supplements to the Insurance companies with invoices and any supporting photos to ensure full payment of the work completed. I successfully collected over $150,000 dollars for the company Comp Controller.
- Communicated with customers about their repair needs, providing accurate estimates and timeframes for completion.
Customer Service Representative/Estimator
EASTSIDE BODY SHOP
05.1990 - 02.2003
- Managed a variety of bookkeeping task, Accounts Receivables, Accounts Payable, payroll for up to six employees, and prepared monthly sales tax reports.
- Prepared Estimates manually using the Mitchell manuals. Implemented the Mitchell Estimating software which I also educated the owner and other office employees on how to use.
- Contact: LARRY STACY SR 6627140122
Education
Estimating
Collision Hub
08.2023
Medical Office Technology
Northwest Ms Community College
Oxford, MsNo Degree - PC Specialist
ICS
Scranton, PASkills
- Proficient in conflict management
- Effective negotiation skills
- Accurate data entry
- Insurance claims management
- Client support
- Project workflow management
LANGUAGE
ENGLISH
Fluent
Accomplishments
- Supervised team of 6 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Personal development programsHealthcare benefitsCareer advancementWork-life balance401k matchCompany CultureTimeline
Body Shop Manager / Lead Estimator
CB'S CUSTOMS
08.2023 - Current
Lead Estimator
HEAFNER MOTORS
06.2022 - 08.2023
Estimator
DESOTO COLLISION CENTER
11.2020 - 06.2022
Customer Service Representative/Estimator
CANNON COLLISION CENTER
12.2017 - 02.2020
Customer Service Representative/Estimator
EASTSIDE BODY SHOP
05.1990 - 02.2003
Medical Office Technology
Northwest Ms Community College
No Degree - PC Specialist
ICS
Estimating
Collision Hub
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