Donna Evans
Raeford,NC
Summary
Talented Claims Adjuster who excels at working with individuals from diverse cultural and socioeconomic backgrounds that is self-motivated and customer-focused. Has a positive attitude and exceptional problem solving skills as well as being personable and resolution-focused.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Pilot Catastrophe Services
Mobile, AL
07.2022 - 09.2023
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Identified and obtained evidence to ascertain claim value.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Coordinated benefits while applying applicable deductibles, co-insurance and out-of-pocket costs.
- Decreased loss ratios through fair and timely claim processing.
Claims Adjuster
Tailored Adjustment Services
Colleyville, TX
12.2021 - 06.2022
- Identified and collected evidence and determined value to specific claim to properly assess conditions.
- Reduced loss ratios through fair and prompt processing of claims.
- Coordinated benefits while applying applicable deductibles, co-insurance and out-of-pocket costs.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
Claims Adjuster
CNR Claims
Mobile, AL
04.2021 - 11.2021
- Paid and processed claims within designated authority level.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Double-checked and reviewed documentation for denied and accepted insurance claims.
- Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.
- Completed required investigations on referred files within established timeframes.
- Entered claim transactions, payments, reserves and other documentation.
Education
Correctional Program Service Specialist
University of Phoenix
Tempe, AZ10.2018
Skills
- Rules of Evidence
- Xactimate Specialist
- Property Adjusting
- Property Claims
- Active Listening
- Claim Form Analysis
- Verbal and Written Communication
- Client Interviewing
- Coverage Assessment
- Complex Problem Solving
- Critical Thinking
Certification
Licensed In the following states: Texas, Florida, Georgia, Louisiana, Michigan, Mississippi, North Carolina, South Carolina, West Virginia.
- Certifications: State Farm Property and Auto, TWIA
Timeline
Claims Adjuster
Pilot Catastrophe Services
07.2022 - 09.2023
Claims Adjuster
Tailored Adjustment Services
12.2021 - 06.2022
Claims Adjuster
CNR Claims
04.2021 - 11.2021
Correctional Program Service Specialist
University of Phoenix