Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Donna Flores

Donna Flores

San Antonio,TX

Summary

Dynamic individual with hands-on experience in managing healthcare environmental and commercial cleaning services. Brings strong problem-solving skills and proactive approach to new tasks while maintaining professional composure when navigating challenges. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Skilled technical communicator with strong aptitude for creating clear, concise, and user-friendly documentation. Known for ability to collaborate effectively within teams and adapt to evolving project needs. Expertise includes technical writing, focusing on healthcare environmental and commercial cleaning request for proposal, safety handbooks, procedure manuals, quality control program content development, and editing, paired with results-driven mindset that consistently meets and exceeds project goals. Recognized for reliability, adaptability, and keen attention to detail that enhances overall project success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Technical Writer

Terra Klean Solutions
02.2024 - 06.2025
  • Completed writing tasks to create technical documents in response to healthcare environmental and commercial cleaning opportunities .
  • Developed strategies for repurposing existing content across multiple channels, maximizing resource utilization and efficiency.
  • Conducted thorough research on emerging industry trends, incorporating relevant findings into updated technical documents.
  • Collaborated with cross-functional teams to gather information and ensure accuracy of technical content.
  • Edited and proofread technical documents for accuracy and consistency.
  • Organized regular meetings with stakeholders to gather feedback on documentation needs, ensuring alignment between project goals and end-user requirements.
  • Proved successful working within tight deadlines and a fast-paced environment.

CEO

Allegiance Environmental Services
03.2015 - 06.2023
  • Fostered a culture of continuous improvement, encouraging innovation and rewarding exceptional performance.
  • Researched chemicals, supplies, and equipment to ensure consistent delivery of services to customers using high quality products.
  • Trained personnel in best practices and requirements regarding safety, performance, supply inventory, equipment maintenance, and quality control.
  • Collaborated on development software for documenting quality control inspections, work orders, and corrective action.
  • Collaborated on development of software for documenting/tracking employee training, security clearance, and occupational health requirements.
  • Completed quarterly audit checklist evaluating company-wide performance of management, quality systems, service delivery, human resources, and health/safety/environmental stewardship to identify areas for improvement.
  • Reviewed reports on key performance indicators and developed strategic plans for improved outcomes.

Education

High School Diploma -

Tom Clark High School
San Antonio, TX

No Degree -

San Antonio College
San Antonio, TX

Skills

  • Project management expertise
  • Task prioritization
  • Continuous improvement mindset
  • Interpersonal communication
  • Documentation management
  • Environmental compliance
  • Quality control
  • Safety program development
  • Training
  • Workplace audits
  • Incident investigation
  • Occupational health management

Certification

Master Environmental Services Certified Executive (MESCE); Expired (recertification in progress)

OSHA 30; Expired (recertification in progress)

Languages

Spanish
Limited Working

Timeline

Senior Technical Writer

Terra Klean Solutions
02.2024 - 06.2025

CEO

Allegiance Environmental Services
03.2015 - 06.2023

High School Diploma -

Tom Clark High School

No Degree -

San Antonio College

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