Donna Floyd
Elkridge,MD
Summary
Sel-starting Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
14
14
years of professional experience
Work History
Operations Manager
Octapharma Plasma, Inc
Baltimore, MD
08.2021 - Current
- Oversees donor center staff and operations, including production, quality compliance, finance, HR, and IT
- Acts as liaison with all corporate functions to ensure center compliance and performance
- Ensures that product shipments and sample submissions are accurate and performed in accordance with shipping schedules
- Maintains professional and courteous relationship with donors that will stimulate donor retention, referrals, and production growth
- Ensures projected production budget is met in both quantity and potency
- Creates organizational environment that stimulates morale and productivity of work force and its leadership
- Assist Donor Center Director in daily operational function of donor center and assumes managerial responsibilities in their absence
- Ensures compliance with facility SOP’s, State and Federal (FDA) Rules and Regulations, OSHA requirements and CLIA requirements
- Performs opening and closing duties
- Conducts monthly staff meetings and documentation
- Hires, motivates and evaluates center personnel based on established guidelines
- Provides leadership for employee relations through effective communication, coaching, training and development
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
Training Coordinator/Operations Supervisor
Octapharma Plasma Inc
Baltimore, MD
01.2016 - 08.2021
- Monitor, evaluate, or record training activities or program effectiveness
- Offer specific training programs to help workers maintain or improve job skills
- Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives
- Develop alternative training methods if expected improvements are not seen
- Evaluate training materials prepared by instructors, such as outlines, text, or handouts
- Coordinate SOP revisions
- Provide requested documents for auditing purposes
- Worked with central management to identify, plan, align and address training needs.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Patient Safety Associate
Inova Alexandria Hospital
Alexandria, VA
02.2015 - 12.2015
- Provides continuous 1:1 supervision
- Assists with grooming, toileting, and proper hygiene under RN supervision
- Communicates effectively with patient
- Completes daily log based on patient’s behavior and activities
- Works with patients who are at risk for falls, elopement, and suicidal
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Medical Assistant Externship
Saluja Medical Associates
Baltimore, MD
02.2015 - 05.2015
- Took and recorded vital signs and medical histories
- Prepared patients for examinations
- Scheduled appointments
- Filed medical records
- Blood draw/capillary stick
- Injections
Patient Service Representative
Chase Brexton Health Care
Baltimore, MD
07.2013 - 01.2015
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Scheduled appointments.
- Balanced deposits and credit card payments each day.
- Compiled and reviewed medical charts.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Explained plans for treatment and payment options.
- Facilitated communication between patients and various departments and staff.
- Recommended service improvements to minimize recurring patient issues and complaints.
Certified Nurse Assistant/Receptionist
Autumn Care of Portsmouth
Portsmouth, VA
02.2012 - 05.2013
- Provided nursing and nursing related services to residents
- Provided assistance with activities of daily living (ADLs)
- Maintained home-like environment
- Protected and promoted resident’s rights and assisted person to maintain independence
- Reported physical, mental, and emotional changes to charge nurse
Certified Nurse Assistant/Receptionist
Carrington Place of Chesapeake
Chesapeake, VA
08.2011 - 05.2013
- Provided nursing and nursing related services to residents of elite group of individuals
- Provided assistance with activities of daily living (ADLs)
- Maintained home-like environment
- Protected and promoted resident’s rights and assisted person to maintain independence
- Reported physical, mental, and emotional changes to charge nurse
Education
CERTIFICATION(S) BLS for Healthcare Provider (CPR, AED, and First Aid) Registered Medical Assistant (RMA) NIH Ethics Training Certificate -
Paramedical Personnel of Maryland
Forest Hill, MD11.2020
Associates of Applied Sciences -
Kaplan University
Davenport, IA06.2015
High School Diploma -
Woodrow Wilson High School
Portsmouth, VA06.2009
Skills
- Planning and Implementation
- Administrative Management
- Staff Management
- Inventory Management
- Customer Service
- Clinical and Operational Judgement
- Patient Relations
- Multi-Line Telephone System Operation
- Inventory and Supply Management
Timeline
Operations Manager
Octapharma Plasma, Inc
08.2021 - Current
Training Coordinator/Operations Supervisor
Octapharma Plasma Inc
01.2016 - 08.2021
Patient Safety Associate
Inova Alexandria Hospital
02.2015 - 12.2015
Medical Assistant Externship
Saluja Medical Associates
02.2015 - 05.2015
Patient Service Representative
Chase Brexton Health Care
07.2013 - 01.2015
Certified Nurse Assistant/Receptionist
Autumn Care of Portsmouth
02.2012 - 05.2013
Certified Nurse Assistant/Receptionist
Carrington Place of Chesapeake
08.2011 - 05.2013
CERTIFICATION(S) BLS for Healthcare Provider (CPR, AED, and First Aid) Registered Medical Assistant (RMA) NIH Ethics Training Certificate -
Paramedical Personnel of Maryland
Associates of Applied Sciences -
Kaplan University
High School Diploma -
Woodrow Wilson High School