Donna Frances
Chagrin Falls,OH
Summary
Dedicated to cultivating strong, trustworthy connections and delivering top-notch customer service. Highly organized, detail-oriented, and attuned to the needs of customers. Approachable and sociable with a diligent sales background focused on nurturing client relationships and boosting revenue through consultative sales techniques. Skilled in fostering lasting partnerships, adept at communication and negotiation, consistently surpassing client expectations.
Overview
34
34
years of professional experience
Work History
Account Executive
Ideastream Public Media
03.2024 - Current
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Fostered long-lasting relationships with clients to secure repeat business and referrals.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Streamlined account management processes for increased efficiency.
Interior Decorator
Donna Frances Design
01.2010 - Current
- Through home visits, meet with clients to establish project scope, style and budget.
- Guide clients through decisions for surfaces, furniture, fabric and lighting.
- Advise clients on costs and benefits. Oversee project from conception to install.
- Documented costs, tracked purchases and administered client budgets.
In Home Sales and Design
Custom Decorators, Inc
02.2023 - 03.2024
- Ensure product placement and support of Kirsch Window Treatments in Home Depot, JCPenney and Macy's by cultivating mutually beneficial relationships within stores.
- Solve customer challenges by offering relevant products and services.
- Conduct product demonstrations to highlight features and redirect objections to positive aspects.
- Obtain approval of concepts by submitting scenarios and proposals to client.
- Engage with customers to build rapport and loyalty.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Designer
Humble Design
02.2021 - 02.2023
- Perform site visits to interview client/families transitioning from homelessness to determine their needs and preferences for their newly acquired house.
- Measure for space planning.
- These situations require tact and empathy as client is often in delicate and/or overwhelming situations.
- With great attention to detail and intentions to make client(s) very happy, furnish and decorate their house - turning it into a home.
Certified Yoga Instructor
Sunnyou
05.2007 - 06.2022
- Explained different yoga styles and poses to students.
- Organized successful charity events featuring yoga classes, raising funds for local non-profit organizations.
- Collaborated with fellow instructors to continually refine teaching skills and share best practices for an enhanced client experience.
- Developed safe and effective exercise programs for class members.
- Maintained positive relationships with class members through personalized and knowledgeable service.
- Developed customized class sequences for diverse age groups, promoting overall well-being and stress reduction.
Owner/Product Designer
Iamjoylightlove
01.2007 - 02.2021
- Designed, produced and sold products that were based on positive affirmations.
- Products were sold at retail and online.
- Called on retail management to promote and place products to maximize sales.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Sales Representative
WQED TV
01.1991 - 09.1994
- Sold print, radio and TV advertising.
- Designed media "packages" to maximize market reach. Created professional sales presentations to effectively demonstrate product features and competitive advantages.
- Surpassed sales objectives by cultivating client relationships and providing outstanding service.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Education
Associate of Arts - Interior Design
Cuyahoga Community College
Bachelor's of Business Administration - Marketing
Cleveland State University
Cleveland, OH05.1989
Skills
- Effective presentation skills
- Prioritization and scheduling
- Strong interpersonal skills
- Strong written communication
- Sales expertise
Additional Information
Yellowstone National Park, Helping Hands - Concierge for six weeks while full time staff was was being assembled/disassembled.
Cleveland International Film Festival, Ticket Sales - Required strong communication skills and impeccable attention to detail.
Cleveland Sight Center, Job Coach - Assisted visually-impaired teens in performing work. Required patience, positive energy and empathy.
State of Ohio, "Help Me Grow" Program, Data Assurance Specialist - Analyzed information to ensure candidates qualified for services. Required strong attention to detail.
Rustbelt Reclamation, Special Events/Marketing - Database development, analysis and management for trade shows. Required planning, strategy and creativity.
Community Service
Frontline Services, Food Drive Organizer. First Energy Stadium-Benefit for Providence House, Holiday Fundraiser. Kenston High School, Prom and Teacher's Appreciation Committee. Kenston Intermediate School, Decorating Committee. Diversity Center, Kenston High School Liaison. Renaissance Unity Church, Event Coordinator. St. Augustine Church, Coat Drive, Toy Drive. St. Augustine Hunger Center, Food Server. Providence House, Donation Inventory. Cleveland Public Theater, Special Events and Marketing Assistant. Near West Theater, Special Events and Marketing Assistant. Cleveland Sight Center Tech Day (new techniques/devices.) Cleveland Seed Bank, seed sorting and storing.
Timeline
Account Executive
Ideastream Public Media
03.2024 - Current
In Home Sales and Design
Custom Decorators, Inc
02.2023 - 03.2024
Designer
Humble Design
02.2021 - 02.2023
Interior Decorator
Donna Frances Design
01.2010 - Current
Certified Yoga Instructor
Sunnyou
05.2007 - 06.2022
Owner/Product Designer
Iamjoylightlove
01.2007 - 02.2021
Sales Representative
WQED TV
01.1991 - 09.1994
Associate of Arts - Interior Design
Cuyahoga Community College
Bachelor's of Business Administration - Marketing
Cleveland State University
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