Donna Gallamore
Springfield,Ohio
Summary
Knowledgeable, dedicated and reliable customer service professional . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for providing a excellent customer experience.
Overview
4
4
years of professional experience
Work History
Customer Service Representative II
Genpact LLC
New York, NY
08.2023 - Current
- Maintained customer satisfaction while actively listening and addressing customer needs and resolving concerns.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues through phone and email.
- Educated customers about billing, payment processing and support policies and procedures
- Met customer call guidelines for service levels, handle time and productivity.
- Developed Customer service training materials and assisted in leading team meetings and trainings.
- Processed customer request and policy changes written and verbal
Customer Service Representative Ii
Farmers New World Life Insurance
10.2021 - 08.2023
- Actively listened and addressed concerns of policy holders and agents .
- Educated customers and insurance agents about billing, payment processing and support policies and procedures.
- Processed payments , request ,changes and documents .Both verbal and written
- Sought ways to improve processes and services provided.
- Actively participated in team meetings and trainings
- Participated in team transition to new company while maintaining customer interactions and service level expectations
Loss Draft Specialist
Kelly Services /Assurant
Springfield,Ohio
10.2020 - 02.2021
- Collaborated with insurance adjusters, mortgage companies, and homeowners to facilitate the release of insurance funds.
- Prevented potential delays in claim resolution by proactively identifying missing documentation or information required from borrowers or insurance providers.
Education
HS Diploma - High Shcool
Springfield South High
08.1996
Skills
- Customer Service
- Active Listening
- Data Entry
- Problem Resolution
- Critical Thinking
- Payment Processing
- Follow-up skills
- Microsoft Office Suite
- Professional telephone demeanor
- Multi-line phone talented
- Customer Education
- Call Center Operations
- Multi-tasking
Timeline
Customer Service Representative II
Genpact LLC
08.2023 - Current
Customer Service Representative Ii
Farmers New World Life Insurance
10.2021 - 08.2023
Loss Draft Specialist
Kelly Services /Assurant
10.2020 - 02.2021
HS Diploma - High Shcool
Springfield South High