Courtney Hamilton
Crowley,TX
Summary
Organized and dependable Customer Service Representative with strong experience in high-volume call center and healthcare environments. Proven ability to manage multiple priorities, resolve customer concerns efficiently, and maintain high levels of customer satisfaction while meeting performance and quality standards.
Overview
7
7
years of professional experience
Work History
Customer Service Representative II
Mouser Electronics
09.2023 - Current
- Answer customer telephone calls promptly to avoid on-hold wait times.
- Respond to customer requests for products, services, and company information.
- Maintain customer satisfaction through proactive problem-solving and clear communication.
- Accurately process customer transactions including orders, quotes, and refunds.
- Document all customer interactions accurately within internal systems and CRM platforms.
- Meet or exceed performance metrics while managing multiple assignments and deadlines.
- Identify and pursue sales opportunities beyond customer-initiated requests.
Health Screener
Texas Health Resources
Fort Worth, TX
10.2021 - 04.2023
- Collected, verified, and processed patient demographics, insurance, and referral information.
- Communicated with insurance providers to obtain required documentation.
- Answered phone calls and provided patients with appointment and service information.
- Maintained confidentiality and professionalism in a healthcare environment.
Recreation Assistant
City of Fort Worth
Fort Worth
02.2020 - 01.2021
- Opened, closed, and secured facilities for scheduled activities.
- Responded to public inquiries regarding programs and facilities.
- Distributed publicity materials to promote programs.
Child Watch Staff Member
YMCA of Fort Worth
Fort Worth, TX
05.2019 - 12.2020
- Supervised children to ensure safety and wellbeing.
- Planned and facilitated activities and special events.
- Communicated effectively with parents and guardians.
Education
Associate of Arts -
Tarrant County College District
Fort Worth, TXSkills
- Customer Service
- Call Center Support
- Inbound Calls
- Email Support
- Documentation
- Order Processing
- Quote Processing
- Refund Processing
- Sales Support
- Data Entry
- Microsoft Office
- Time Management
- Team Collaboration
- Healthcare Customer Service
- HIPAA Awareness
Education and Training
false
Timeline
Customer Service Representative II
Mouser Electronics
09.2023 - Current
Health Screener
Texas Health Resources
10.2021 - 04.2023
Recreation Assistant
City of Fort Worth
02.2020 - 01.2021
Child Watch Staff Member
YMCA of Fort Worth
05.2019 - 12.2020
Associate of Arts -
Tarrant County College District