Donna Garcia
Police Records Assistant
Holiday,Florida
Summary
Dynamic and dedicated professional with a strong work ethic and expertise in hospitality service, honed at USF. Proven ability to engage guests and maintain cleanliness standards while collaborating effectively with team members. Skilled in cash handling and adept at resolving customer concerns, ensuring exceptional experiences and fostering repeat business.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Server
USF
11.2017 - 03.2019
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Sodexo USA
07.2016 - 07.2017
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Patient Service Representative
Lakeland Regional Health
07.2016 - 07.2017
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Advocate
Westfield Police Dept
10.1997 - 07.2015
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Delivered friendly service and offered expert support in every interaction.
- Made referrals to appropriate services, following up to confirm patients received access to required care.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Managed sensitive cases with discretion, protecting client confidentiality and trust.
- Represented clients in court effectively, achieving positive outcomes through persuasive oral arguments and thorough preparation.
Education
Associate Degree Criminal Justice - Criminal Justice
University of Westfield
Westfield, MA06.1997
Skills
Strong work ethic
Safe food handling
Guest engagement
Hospitality service expertise
Cleanliness standards
Team collaboration
Task prioritization
Cash handling
Food running
Accomplishments
Recognizing in the 1997 publication for Students with Great Accomplishments
One of the 20 women in 2000 Recognized for their outstanding job performance
Certification
Domestic Violence Advocate
Timeline
Server
USF
11.2017 - 03.2019
Server
Sodexo USA
07.2016 - 07.2017
Patient Service Representative
Lakeland Regional Health
07.2016 - 07.2017
Domestic Violence Advocate
07-2011
Advocate
Westfield Police Dept
10.1997 - 07.2015
Associate Degree Criminal Justice - Criminal Justice
University of Westfield