Donna Geeslin-Timpanaro
Director, Client Development
Brevard,NC
Summary
Energetic leader promotes 15 years of industry experience with superior record of accomplishment. Ambitious and highly motivated Account Director surpasses demanding objectives and achieves or exceeds set goals.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Director, Account Development
CyberScout
Mesa, AZ
01.2017 - 07.2018
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Developed account planning strategies, sales opportunities and accounts with growth potential.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Monitored and coordinated workflows to optimize resources.
- Tracked economic and industry trends and understood implications on business.
- Analyzed territory performance and developed sales territory business plans.
- Documented processes and drafted SOPs to comply with regulations and company policies.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Analyzed business needs while soliciting customer feedback for process improvements.
- Formed strategic partnerships and connected with potential clients to drive business development.
Senior Director, Technical Account Development
Concur/SAP Hanna
Atlanta, GA
10.2015 - 04.2017
- Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line.
- Prioritized and allocated valuable resources to meet business targets.
- Managed strategic business planning and implementation by reducing customer support calls by 43% and improving user experiences.
- Partnered with financial and customer operations teams to drive business transactions using customer data and Lean concepts.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Executed business plans and developed tracking tools to facilitate project initiatives, trainings and administrative activities.
- Established personnel performance metrics to encourage efforts toward common goals.
- Analyzed territory performance and developed sales territory business plans.
- Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
Director, Enterprise Account Management
Concur
Seattle , WA
10.2010 - 12.2014
- Strengthened relationships with current accounts through consistent and frequent communication.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Supported day-to-day account management for company clients.
- Leveraged marketplace trends to create solutions and refine business strategies.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Supported strategic endeavors from both brainstorming and administrative perspective.
- Drafted and distributed reports to assist board members with critical business decisions.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
Education
Associate of Arts - Art History
Blue Ridge Community College
Flat Rock, NC 08.2022 - Current
Skills
Issues resolution
Budgeting
Strategic planning
Contract Management
Business planning
Verbal and written communication
Negotiation
Staff Development
Staff Management
Strategies and goals
Business Development
Additional Information
- SAMA Membership 10 years
- SalesForce Administrator
Certification
CM - Certified Manager Certification
Timeline
Associate of Arts - Art History
Blue Ridge Community College
08.2022 - Current
Director, Account Development
CyberScout
01.2017 - 07.2018
Senior Director, Technical Account Development
Concur/SAP Hanna
10.2015 - 04.2017
CM - Certified Manager Certification
07-2014
Sandler Training Certification
02-2011
Director, Enterprise Account Management
Concur
10.2010 - 12.2014