Donna Gonzalez
Twin Lakes,WI
Summary
My previous positions at the VA Hospital has provided me a strong focus on troubleshooting and improving operational efficiency. Communication and working with a diverse staff, including Veterans, provided a vast array of skills, through the many positions I held during thirty years. Each year, I received the highest performance review available, which was an outstanding rating, accompanied by various monetary awards.
Overview
30
30
years of professional experience
Work History
Program Analyst
CAPT James A. Lovell Federal Health Care Center (previously Known as VA Medical Center)
North Chicago, IL
04.1986 - 04.2016
- Analyzed program performance data to identify trends and improve efficiency.
- Composed correspondence in response to congressional inquiries within required time frame
- Purchased supplies for clerical support and medical equipment and supplies for staff based on government purchase regulations
- Reconciled purchases for staff with government credit cards
- Authorized staff time cards and requests for leave
- Addressed and resolved patient/family concerns, while working as Patient Advocate
- Scheduled and escorted dignitaries on their visit to the VA, while working as Public Affairs Specialist
- Chaired several departmental meetings, and prepared minutes
- Prepared staff for hospital inspections, and worked with them to address any concerns that may surface during the inspections
- Worked closely with Human Resources to hire residents and medical staff. Boarded medical residents based on government regulations
- Covered for the Business Manager when on leave, or unavailable
- Directed phone calls to appropriate personnel if I was unavailable to address the reason for the call
- Composed performance reviews for staff, with the input from the Chief of Medicine, within time frame, scheduled appointments, and forwarded reviews to Human Resources for final approval and filed all documents electronically
- Worked closely with all departments to achieve the goals of the VA Medical Center, including, but not limited to Chief of Medicine, Chief of Staff, Chief of Surgery, Chief, Performance Improvement and the Medical Center Director
Education
Associate of Science - Early Childhood Development
Colege of Lake County
Grayslake, IL11-1975
Skills
- Ability to trouble shoot and problem solve
- Vast knowledge of government regulations
- Excellent communicator
- Excellent ability to organize and determine most efficient processes
Timeline
Program Analyst
CAPT James A. Lovell Federal Health Care Center (previously Known as VA Medical Center)
04.1986 - 04.2016
Associate of Science - Early Childhood Development
Colege of Lake County