Donna Gouveia
North Providence,RI
Summary
Production Coordinator that is adept at organizing a department, locating the bottleneck in any procedure, and finding the lean option in a work environment. Self-motivated having a strong work ethic and skilled at multi-tasking and paying attention to details. Team-minded Production Coordinator with expertise in production planning, scheduling, and collaboration with staff. Accomplished in preparing for production jobs by reviewing work order information, maintaining current inventory stock, and scheduling production work according to project scope. Personable communicator with a focus on working with various personality types effectively.
Overview
26
26
years of professional experience
Work History
Production Coordinator
Quick Fitting Holding Company
East Providence, RI
03.2012 - 08.2021
- Coordinated cost-effective preproduction by coordinating with manufacturing and engineering departments.
- Compiled reports of performance data to collaborate with production leaders in implementing new procedures resulting in 80% efficiency improvements.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Created and maintained schedules and provided internal support for manufacturing teams.
- Created production schedules to forecast inventory for future supply and demand fluctuations and prevented material shortages and production downtime.
- Reviewed in-house stock to determine materials available for production jobs.
Customer Service Representative
Quick Fitting Incorporated
Warwick, RI
03.2009 - 12.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Handled 100's customers in retail and wholesale channels in a fast-paced manufacturing setting.
Executive Administrative Assistant
Quick Fitting Incorporated
Warwick, RI
03.2007 - 01.2012
- Arranged appropriate travel, visas, agendas, necessary contacts and country information
- Scheduled Board of Directors meetings and assisted with meeting materials and agendas
- Maintained and coordinated executive and senior management
- Collaborated with other administrative team members, human resources and the finance department on special projects and events
- Developed and managed a third-tier resolution process’ to resolve issues originating from the customer retention team
- Provided logistical support to visiting executives in coordination with other Executive Assistants
- Created and maintained computer and paper-based filing and organization systems for records, reports, and documents
- I also served as Executive Assistant to the national sales manager, marketing manager and senior product managers.
Education
Bachelor of Science - Entrepreneurial Studies
Grand Canyon University
Phoenix, AZ11.2024
Restaurant Management
Newbury College
1998
Certificate course: Travel and Convention - undefined
Newbury College
1996
Skills
- Purchase orders
- Project Management
- Recordkeeping
- Proficient in QuickBooks
- Materials management
- Schedule Coordination
- Attention to Detail
- Self-Motivated
- Planning and Coordination
- Flexible and Adaptable
- First Aid/CPR
Timeline
Production Coordinator
Quick Fitting Holding Company
03.2012 - 08.2021
Customer Service Representative
Quick Fitting Incorporated
03.2009 - 12.2020
Executive Administrative Assistant
Quick Fitting Incorporated
03.2007 - 01.2012
Bachelor of Science - Entrepreneurial Studies
Grand Canyon University
Restaurant Management
Newbury College
Certificate course: Travel and Convention - undefined
Newbury College
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