Donna Herrera
Las Vegas,NV
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Server
Buffalo Wild Wings
7345 S Durango Dr
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Agricultural Worker
Olam Americas
Hanford, CA
05.2021 - 08.2024
- Operated tractor and trailer to haul equipment, supplies, and materials
- Maintained daily logs of activities and services performed
- Inspected tractors for mechanical defects or malfunctions prior to operation
- Followed safety protocols while operating heavy machinery
- Ensure compliance with all federal, state, and local regulations related to agricultural operations.
Fine Dining Server
Juniors cheesecake
Las Vegas, NV
02.2024 - 06.2024
- Greeted guests upon arrival and escorted them to their assigned tables.
- Provided menus, explained daily specials, and answered questions about menu items.
- Took orders for food and beverages in a professional manner.
- Bussed and reset tables as needed between seating's.
- Adhered to all safety and sanitation policies when handling food and beverage items.
- Promoted additional menu items or special offers as appropriate.
- Provided guests with information about menu items, made suggestions and took orders.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Banquets Server
Tachi Palace Hotel & Casino
Lemoore, CA
11.2018 - 03.2020
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment
- Greeted guests upon arrival and provided assistance throughout the event
- Provided prompt, friendly service to all guests during banquets or catered events
- Carried trays of food items from kitchen to dining areas
- Served beverages and appetizers to guests in an efficient manner
- Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished
- Coordinate with event planners and clients to ensure all banquet requirements are met
- Ensure that all banquet equipment and supplies are properly maintained and stored.
Server
Dynasty Chinese Cuisine
Hanford, CA
11.2015 - 07.2018
- Greeted customers, answered questions and recommended specials to increase profits
- Maintained knowledge of current menu, items, ingredients, & preparation methods
- Took orders from customers accurately & in a timely manner
- Responded efficiently to guest inquiries and complaints in a professional manner
- Stayed informed about daily specials, new menu items, and promotions
- Performed opening and closing duties such as setting up the dining area, restocking supplies
- Addressed concerns quickly to improve customer experience and escalate issues to management for resolution when necessary
- Promoted desserts, appetizers, and specialty drinks to optimize sales
- Trained new employees to perform duties.
Education
Associate's degree - psychology
West Hills College-Lemoore
Lemoore, CA06.2019
Skills
- POS system operations
- Fine Dining Experience (Forbes standard)
- Good running/table bussing
- Guest needs analysis
- Menu memorization
- Positive attitude & good work ethic
- Problem solving & resolution skills
- Liquor, wine & food service experience
- Serving experience of 3-4 years with excellent customer service skills
- Team-oriented works well in large team & great communication skills
- Customer service
- Bilingual (speaks Spanish)
Timeline
Server
Buffalo Wild Wings
08.2024 - Current
Fine Dining Server
Juniors cheesecake
02.2024 - 06.2024
Agricultural Worker
Olam Americas
05.2021 - 08.2024
Banquets Server
Tachi Palace Hotel & Casino
11.2018 - 03.2020
Server
Dynasty Chinese Cuisine
11.2015 - 07.2018
Associate's degree - psychology
West Hills College-Lemoore