Summary
Overview
Work History
Education
Skills
Sign Language
Languages
Timeline
Generic

Maggie Olson

Chattanooga,TN

Summary

Motivated Sales Associate with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enjoy meeting and surpassing goals, pays extreme attention to time and detail, willing to compromise. I enjoy having a set task and completing it, but also flexible to go with the flow of what is needing to be done.

Overview

4
4
years of professional experience

Work History

Server

Terrace View Marina
05.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Landscape and Design

The Easy Gardener
04.2019 - 08.2023
  • Consulted with customers and analyzed locations to develop concepts.
  • Source from local greenhouses
  • Complete small scale installations
  • Communicate effectively with the client
  • understand their wants and needs and adjust to it
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Worked closely with clients in materials and plantings selection and made suggestions on best options for environment.
  • Provided follow-up appointments with clients to confirm finished projects met expectations.

Thrift Store Sales Associate

Karm Thrift Stores
05.2020 - 05.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Education

Bachelors of Social Science - Social Work

University of Tennessee Chattanooga
Chattanooga, TN
05.2025

Skills

  • Menu Memorization
  • Stocking and Replenishing
  • Food Sales and Promotion
  • To-Go Order Preparation
  • Order Accuracy
  • Suggestive Selling
  • Wine Service
  • Sales Expertise
  • Dining Area Maintenance
  • Table Setting Arrangements
  • Special Dietary Requirements
  • Food Safety Oversight
  • Menu Item Recommendation
  • Utensil Cleaning
  • Pos Operation
  • Sales Techniques
  • Adaptable and Flexible
  • Order Accuracy and Delivery
  • Identification Requirements
  • Workflow Coordination
  • Daily Specials Memorization
  • Table Bussing
  • Natural Leadership
  • Excellent People Skills
  • Multitasking Strengths
  • Money Transfer Systems
  • Product and Service Sales
  • Time Management
  • Verbal Communication
  • Speaking Clearly
  • Conflict Resolution
  • Cleaning Techniques
  • POS System Operations
  • Product Recommendations
  • Folding Clothes
  • Meeting Deadlines
  • Store Opening and Closing
  • Documentation and Recordkeeping
  • Shipment Processing
  • Reading Comprehension Skills
  • Teamwork and Collaboration
  • Stockroom Upkeep
  • Listening Skills
  • Checking Inventories
  • Restock Shelves
  • Credit and Cash Transactions
  • Stockroom Organizing
  • Inventory Pricing
  • Quotas and Goals

Sign Language

I took ASL as my foreign language in highschool and have continued to practice it in my work setting and in my personal life ever since. I enjoy this language because it is something that people commonly look over

Languages

English
Native or Bilingual
ASL
Limited Working

Timeline

Server

Terrace View Marina
05.2022 - Current

Thrift Store Sales Associate

Karm Thrift Stores
05.2020 - 05.2021

Landscape and Design

The Easy Gardener
04.2019 - 08.2023

Bachelors of Social Science - Social Work

University of Tennessee Chattanooga

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Maggie Olson