Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna Hindes

Naples

Summary

Dynamic professional with extensive experience in customer service and employee training, notably at Mels Diner. Proven ability to enhance sales through effective upselling and exceptional service. Skilled in cash handling and adept at resolving customer complaints, ensuring repeat business and positive experiences. Committed to maintaining high standards in fast-paced environments.

Overview

26
26
years of professional experience

Work History

Server Supervisor

Mels Diner
11.2020 - 02.2025
  • Trained new servers on company policies, procedures, and best practices for exceptional guest service.
  • Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
  • Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
  • Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.

Owner

Tropic Chill Deli
01.2015 - 11.2020
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Bartender

Sabatino's Restaurant
04.2006 - 12.2014
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Flight Attendant

Southwest Airlines, SWA
08.1999 - 03.2007
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

Education

Associate of Arts - N/a

Broward College
Fort Lauderdale, FL
05-1982

Skills

  • Employee training
  • Cash handling
  • Customer service
  • Sales enhancement

Timeline

Server Supervisor

Mels Diner
11.2020 - 02.2025

Owner

Tropic Chill Deli
01.2015 - 11.2020

Bartender

Sabatino's Restaurant
04.2006 - 12.2014

Flight Attendant

Southwest Airlines, SWA
08.1999 - 03.2007

Associate of Arts - N/a

Broward College

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Donna Hindes