Sosena Getu
Lawrenceville,GA
Summary
Dedicated server supervisor with proven leadership in high-quality service, employee training, and conflict resolution. Skilled in team collaboration and food safety practices, ensuring exceptional dining experiences.
Overview
19
19
years of professional experience
Work History
Server Supervisor
bole Ethiopian restaurant
College Park, Georgia
12.2020 - 07.2025
- Supervised daily operations ensuring high-quality service and customer satisfaction.
- Trained new staff on menu items and service standards.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Collaborated with kitchen staff to streamline order delivery and communication.
- Monitored food safety practices to ensure compliance with health regulations.
- Managed cash register transactions accurately and efficiently.
- Created an effective system for tracking customer orders from start to finish.
- Trained new servers on proper food handling techniques.
- Monitored dining room activities to ensure customer satisfaction.
- Coordinated with staff members to ensure smooth operations during peak hours.
- Provided guidance and direction to employees throughout their shift.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Server/Bartender
happy days hotel
bahrain, manama
01.2007 - 08.2020
- Delivered outstanding customer service in high-volume dining environment, enhancing guest experiences.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Processed customer orders accurately using point-of-sale systems.
- Resolved customer inquiries and issues promptly, ensuring satisfaction and repeat business.
- Leveraged in-depth menu knowledge to offer tailored recommendations, improving guest dining experience.
- Assisted in training new servers on menu items and service techniques.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Education
Diploma - Cosmetology
Georgia Career Institute
Atlanta, GA01-2026
Skills
- Food safety practices
- Customer service
- Employee training
- Time management
- Conflict resolution
- Team collaboration
Timeline
Server Supervisor
bole Ethiopian restaurant
12.2020 - 07.2025
Server/Bartender
happy days hotel
01.2007 - 08.2020
Diploma - Cosmetology
Georgia Career Institute