Jason Covarrubias
Queens
Summary
Compassionate Customer Service Professional experienced in delivering exceptional service and leading teams in fast-paced environments. Fostered welcoming experiences through strong communication and interpersonal skills, effectively engaging with individuals of all ages. Bilingual in English and Spanish. Currently pursuing a Bachelor of Arts in Psychology at Queens College.
Overview
5
5
years of professional experience
Work History
Gelato Server/Supervisor
Amorino Gelato
New York
06.2022 - Current
- Provide exceptional customer service in a fast-paced, high-volume tourist environment.
- Supervised daily store operations, leading a team to deliver high-quality customer service in a fast-paced environment.
- Worked across three Amorino locations, adapting quickly to different teams and customer volumes.
- Handled customer concerns and allergy-related requests, ensuring compliance with company safety procedures and enhancing customer satisfaction.
- Oversaw cash register operations, ensuring accurate processing of cash and card transactions to maintain financial integrity.
- Managed inventory levels by regularly checking stock and restocking supplies to meet customer demand.
- Train and support new employees on company procedures, food safety, and customer service standards.
- Maintain a clean, organized, and welcoming store environment.
- Assist with opening, closing, inventory organization, and daily shift preparation.
COVID-19 Tester
ProICT
New York
01.2022 - 05.2022
- Conducted COVID-19 tests according to established health protocols and guidelines.
- Collected and prepared nasal-pharyngeal samples for PCR testing of COVID-19 in accordance with standard methods and processes.
- Educated patients on testing procedures and safety measures.
- Maintained cleanliness and organization of testing site equipment and supplies.
Education
Some College (No Degree) - Psychology
Queens College
Flushing, NYSkills
- Customer service
- Cash register operations
- Food safety compliance
- Adaptability in environments
- Time management
- Point-of-sale system
- Quality assurance
- Dependable and responsible
- Cash handling
- Inventory management
- Food safety practices
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Gelato Server/Supervisor
Amorino Gelato
06.2022 - Current
COVID-19 Tester
ProICT
01.2022 - 05.2022
Some College (No Degree) - Psychology
Queens College