Iliana Torres
Tucson,AZ
Summary
Knowledgeable professional, skilled at managing employees with learning tasks, improving performance, and maximizing productivity.
Overview
6
6
years of professional experience
Work History
Server Supervisor
First Watch
Tucson, AZ
03.2023 - Current
- Provided leadership and support to newly hired employees to supply knowledge of various company programs.
- Ordered supplies necessary for efficient operation of the restaurant.
- Scheduled server shifts based on projected business levels.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Traveling Trainer
Dutch Bros Coffee
Tucson, AZ
06.2019 - 04.2023
- Developed and coordinated training sessions to help individuals learn company policies, procedures, and job tasks.
- Trained newly hired top talent to fill key positions, maximize productivity, and newly promoted Assistant Managers and Managers on how to work together to better manage their stand and crew.
- Designed training performance evaluations, and provided training follow-up to incorporate feedback into future modules.
- Evaluated individuals regularly for progress or growth potential, to guide decisions regarding advancement and additional training.
Cashier
Walmart
Tucson, AZ
03.2019 - 06.2019
- Helped customers find specific products, answered questions, and offered product advice.
- Scanned merchandise using the point-of-sale system for accurate purchase totals.
- Operated the cash register or POS system to receive payment by cash, check, and credit card.
- Delivered a high level of customer service using active listening and engagement skills.
Education
High School Diploma -
Desert View High School
Tucson, AZ05.2019
Skills
- Shift scheduling
- Bank deposits
- Customer service
- Hiring and training
- Team building and leadership
- Complaint resolution
- Verbal and written communication
- Employee interviewing
- Employee relations
- Documentation and record-keeping
- Performance assessments
- File management
- Cultural sensitivity
Languages
English
Native/ Bilingual
Spanish
Professional
Accomplishments
- Honor Student
- Lead Violinist and Orchestra President
- Orchestra Librarian
- Nurse Assistant
- Religious Involvement
References
References available upon request.
Timeline
Server Supervisor
First Watch
03.2023 - Current
Traveling Trainer
Dutch Bros Coffee
06.2019 - 04.2023
Cashier
Walmart
03.2019 - 06.2019
High School Diploma -
Desert View High School
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