Taylor Prettyman
Customer Service Professional
Elk Grove,CA
Summary
Customer-savvy professional, accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Supervisor Server/Bartender Shift Manager
The Green Room
East Sacramento , CA
05.2022 - Current
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Bartender
Broderick Roadhouse
Sacramento, CA
06.2017 - 03.2020
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights and weekends.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
District Sales Manager
Andis Wine
Plymouth, CA
05.2019 - 11.2019
- Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
- Worked diligently with dealers and management teams to forge lasting relationships and assist in solving unique business problems.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Established territory boundaries and distribution routes to maximize service quality.
Front Desk Receptionist
Laguna Creek Racquet Club
Elk Grove, CA
06.2009 - 10.2019
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used internal software to process reservations, check-ins and check-outs.
Bartender
Flamingo House Social Club
Sacramento, CA
06.2018 - 12.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Supervisor Server/Bartender Shift Manager
Broderick Roadhouse
West Sacramento, CA
02.2014 - 06.2017
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Server
Vinces Ristorante
West Sacramento, CA
08.2008 - 11.2012
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
Education
High School Diploma -
Franklin High School
Elk Grove, CA 05.2005 - 05.2009
Some College (No Degree) - Early Childhood Education
Cosumnes River College
Sacramento, CA 05.2001 -
Skills
Supervisory experience
undefinedTimeline
Supervisor Server/Bartender Shift Manager
The Green Room
05.2022 - Current
District Sales Manager
Andis Wine
05.2019 - 11.2019
Bartender
Flamingo House Social Club
06.2018 - 12.2018
Bartender
Broderick Roadhouse
06.2017 - 03.2020
Supervisor Server/Bartender Shift Manager
Broderick Roadhouse
02.2014 - 06.2017
Front Desk Receptionist
Laguna Creek Racquet Club
06.2009 - 10.2019
Server
Vinces Ristorante
08.2008 - 11.2012
High School Diploma -
Franklin High School
05.2005 - 05.2009
Some College (No Degree) - Early Childhood Education
Cosumnes River College
05.2001 -
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