Donna Hoyle

I was the Orlando face of the Company, when it came to being a Brand Ambassador for Grassroots.

• When I started out with the Company, I was hired as a Brand Ambassador, and eventually moved into Sales and merchandising. I would order product, and set up demo times with management.
• I did a lot of off premise demos for different brands, which entailed, Driving to venue, setting up, and being knowledgeable In the product to successfully sell it to consumers.
• The ultimate goal here is to promote a brand and sell it.

• I would drive to the venue, set up my table, and then give out samples.
• The goal here Is to be knowledgeable in the product I am sampling, therefore I can successfully sell the product.
• Engaged customers through product demonstrations and tastings.
• Educated consumers about wine varieties and tasting notes.
• Assisted in developing marketing strategies for local events.
• Built relationships with retailers to enhance brand visibility.
• Promoted positive company image through superior customer service experiences.

• Processed customer transactions with efficiency and accuracy.
• Maintained organized and clean checkout area to enhance customer convenience.
• Assisted customers in product inquiries and store navigation for optimal shopping experience.
• Processed customer transactions efficiently using point-of-sale systems.
• Provided excellent customer service and addressed inquiries promptly.
• Handled cash, credit, and gift card transactions with accuracy and attention.
• Assisted in training new cashiers on procedures and best practices.
• Resolved customer complaints by offering solutions and alternatives effectively.

• This was a brand new store, We opened in November 2021.
• I started out as a In-store Instacart shopper, and was quickly cross trained in all of the other areas of the store, such as, Cashier, Bulk. Produce, and Grocery.
• I excelled in all areas.
• Processed customer transactions efficiently and accurately at the checkout counter.
• Provided excellent customer service by addressing inquiries and resolving issues promptly.
• Maintained clean and organized checkout areas to enhance customer experience.
• Assisted in training new cashiers on register operations and customer interaction techniques.
• Handled cash, credit, and coupon transactions while ensuring compliance with store policies.

• Functioned as Orlando Sales rep and Brand Ambassador, increasing brand visibility and engaging customers.
• Advanced from Brand Ambassador to Sales Representative within 6 months, reflecting strong performance and adaptability.
• Executed field marketing and sales initiatives with distributors to enhance product promotion and sales.
• Managed both on-premise and off-premise sales activities to increase product visibility.
• Developed relationships with local businesses to expand brand presence.
• Accompanied distributor sales reps on their routes to demonstrate products and secure store placements.
• Introduced sales, promotions and other brand initiatives to gain customer loyalty.
• Participated in training sessions to stay updated on product knowledge.