Donna Jackson
Clovis,CA
Summary
A customer service and support specialist offering customer care excellence with high-volume environments.
*Able to manage several multi-facted, detail-oriented projects and programs simultaneously from concept to completion on schedule
*Able to work independently as well as with a team structure.
*Successfully assist and motivate other by personal example, utilizing understanding and diplomacy
*Excellent written and interpersonal communication skills.b
*Excellent written and interpersonal communication skills.
*Able to establish trust- through intuitive understanding of, compassion for, and ease-in relation to people and their needs
World-class customer service-including troubleshooting,, resolving customer complaints, and problem solving with department, unit or team or individuall
Overview
35
35
years of professional experience
Work History
Home Care Provider
Free Lance/Independent
Roseville, Sacramento, CA
09.2015 - 08.2024
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Planned optimal meals based on established nutritional plans.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Improved patient outlook and daily living through compassionate care.
- Maintained clean and well-organized environment for client happiness and safety.
Independent Field Inspector
Gary's Field Inspection Services
Fresno
01.2013 - 08.2015
- Provided independent resident inspection services for mortgage companies.
- Notified Gary's Inspection Agency of occupancy, as well as for Sale indicators.
- Performed appropriate preservation procedures, as required by the mortgage company's request.
- Traveled within a specific county, i.e. Fresno County
Health Net Enrollment Representative
Heath Net, Inc. /Health Net Federal Services
Sacramento, CA
01.1995 - 07.2008
- Enrolled Active Duty, Retirees, and family members into the DoD's proprietary system.
- Heavy communication with Service Members
- Reviewed Member Enrollment Information.
- Data entry of Enrollment applications
- Resolved Enrollment issues
- Performed research and additional Special Projects, as needed.
- Performed On-the-spot training for new employees, as needed
- Required extensive knowledge of Military Treatment Facilities (MTF) and Civilian Contracted Providers
- Listened to and understood customers' needs, explained and discussed options and outlined best-fit services.
- Handled new enrollments by entering customers' data and reviewing information.
Office Representative
Allstate Insurance Co
Sacramento, CA
07.1989 - 08.1995
- Provided clerical support to Division Manager
- Responded to policyholders' agent change requests
- Responsible for mail distribution and office petty cash fund
- Maintained employee listing
- Provided switchboard relief
- Performed cross-training within unit
- Maintained business records by updating customer information.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
Education
Windows Office Training Workshop/Philip Crosby Quality Without Tears Management Workshop - Windows Plus Time Management
All State Insurance Co.
01-1995
High School Diploma -
Rio Linda High School
Rio Linda, CA06-1986
Some College (No Degree) - General Studies
American River Community College
Sacramento, CASkills
- reports and documentation
- computer software: WordPerfct for Windows, Microsoft Office 2010, (Word,,Excel, PowerPoint)
- Office Equipment: Digital Camera, 10-Key by touch, switchboard (10incoming and 200 extensions)
- PC user, Fax machines, ,copiers, scanners, Printers
- Numerical and alphabetical Filing systems
- In home care:
- compassionate care
- patience
- precise nutritional and medication administration
- hygiene
- transportation
- companionship with empathy
Timeline
Home Care Provider
Free Lance/Independent
09.2015 - 08.2024
Independent Field Inspector
Gary's Field Inspection Services
01.2013 - 08.2015
Health Net Enrollment Representative
Heath Net, Inc. /Health Net Federal Services
01.1995 - 07.2008
Office Representative
Allstate Insurance Co
07.1989 - 08.1995
Windows Office Training Workshop/Philip Crosby Quality Without Tears Management Workshop - Windows Plus Time Management
All State Insurance Co.
High School Diploma -
Rio Linda High School
Some College (No Degree) - General Studies
American River Community College
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