Donna Johnson
Emeryville,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Office Team Staffing Agency
02.2010 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Met customer call guidelines for service levels, handle time and productivity.
Program Coordinator
A Friendly Manor
05.2021 - 12.2021
- Developed and maintained relationships with external partners to facilitate program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
Office Manager
McLaughlin, Piven, Vogel, Securities, Inc
05.2004 - 12.2008
- Conferred with customers to assess market fluctuations and correct account problems.
- Input transfer data into system and manually updated accounting and certificate records.
- Prepared orders to orchestrate transfers, tracked transactions, and documented activities with detailed records.
- Analyzed customer portfolios to recommend adjustments and new investments.
- Worked well in a team setting, providing support and guidance.
- Prepared forms such as receipts, withdrawal orders or transfer confirmations based on transaction requests from stockholders.
Education
Data Analytics Certificate - Data Processing Technology
CareerCom Business of College
Oakland, CASkills
- Microsoft PowerPoint Excel
- Microsoft Office Suite Outlook
- Office Equipment Proficiency
- Customer Service
- Multi-Line Phone Talent
- Administrative Support
- Clerical Support
Timeline
Program Coordinator
A Friendly Manor
05.2021 - 12.2021
Customer Service Representative
Office Team Staffing Agency
02.2010 - Current
Office Manager
McLaughlin, Piven, Vogel, Securities, Inc
05.2004 - 12.2008
Data Analytics Certificate - Data Processing Technology
CareerCom Business of College
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