Donna Jones

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Restocked and organized merchandise in front lanes.
• cooked also

• Supervised all areas of restaurant to keep it clean and well-maintained.
• Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
• Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
• Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
• Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
• Ensured compliance with health department regulations by maintaining a clean and safe dining environment.

• Communicated with production team members about quality issues.
• Inspected quality of products, taking note of functionality, appearance and other specifications.
• Inspected incoming and outgoing materials for accuracy and quality.
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
• Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
• Worked with the USDA on sausage production to collect time, temperature, and quality of product

I have worked at Arbys several times over the years and at their multiple locations... including Valley AL, Opelika AL and both LaGrange GA stores

Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.

• Trained and mentored new employees to maximize team performance.
• Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
• Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
• Supervised employees and oversaw quality compliance with company standards for food and services.